1. Kalnel's Avatar
    Am I missing something, or is it not possible to access subfolders on an Exchange account? It can see the main inbox, plus deleted, junk, sent, etc., but none of my subfolders.
    07-10-2012 05:01 PM
  2. Kalnel's Avatar
    Never mind, I found them. You have to go to the "show all folders" menu, then click on the tiny icon with the green arrow in it next to your main inbox. That will open your other folders.

    I'll be curious to see if these update by default, or only on opening.
    07-10-2012 06:14 PM
  3. critterteam5's Avatar
    I am able to see some of my sub-folders based upon your entry, but not all of them. Do you know how I can get all of my folders to appear?
    10-22-2012 04:51 PM
  4. critterteam5's Avatar
    I resolved this myself. I deleted the Exchange account from the Galaxy Siii and then added it back. When I did it synchronized all of the sub-folders. Hope I do not need to do this for any future folders I add in Outlook.
    10-22-2012 05:26 PM
  5. enobmah's Avatar
    If you look at your sub-folders you will see small arrows. Touch the folder and open up more sub-folders
    09-25-2013 05:08 PM
  6. skiotter's Avatar
    I just got a Note 8 and the sub folders that I use to organize my work emails were nowhere to be found. I went through every setting but no luck. I tried some of the other email apps that were recommended here and at other help sites. In the end, the only one that worked to show my sub folders was the Microsoft Outlook app. No settings to hunt for. It just worked. I was about to return my Note 8 before I found that this app solved my problem. Too bad Samsung can't fix there default app!
    12-18-2017 04:31 PM
  7. H Hayslett's Avatar
    I just got a Note 8 and the sub folders that I use to organize my work emails were nowhere to be found. I went through every setting but no luck. I tried some of the other email apps that were recommended here and at other help sites. In the end, the only one that worked to show my sub folders was the Microsoft Outlook app. No settings to hunt for. It just worked. I was about to return my Note 8 before I found that this app solved my problem. Too bad Samsung can't fix there default app!

    Took a minute, but I found out where to sync the subfolders.

    Open the native email app and click on the cog (top right) to open Email Settings
    Select your email account with the subfolders
    Tap the folder icon to the left of the "Inbox"
    Click the slider to begin synchronizing your selected subfolder

    I'm using a Galaxy S9 and the native email app. I almost switched back to Outlook, but found this.

    I hope this helps!
    beckslee81 and Shirly ziv like this.
    07-09-2018 11:41 AM
  8. beckslee81's Avatar
    Thank you so much. I was giving up hope and I have to use that app for my work email
    08-15-2018 05:49 PM
  9. Shirly ziv's Avatar
    Took a minute, but I found out where to sync the subfolders.

    Open the native email app and click on the cog (top right) to open Email Settings
    Select your email account with the subfolders
    Tap the folder icon to the left of the "Inbox"
    Click the slider to begin synchronizing your selected subfolder

    I'm using a Galaxy S9 and the native email app. I almost switched back to Outlook, but found this.

    I hope this helps!
    Im from a far away country
    Just wanted to tell you you are the greatest person that ever lived !!! I have been trying for a week and no one could help and you solved it thank you so much!!!! it took me like 15 minutes to figure out how ro registet to this forum english isnt my native language but i had to do it just to thank you. You saved me
    09-18-2018 02:51 AM
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