Hi all,
When I try to enter my voicemail password which is a total of 6 numbers, I can most often enter the first 3 and then the screen goes black and I can't complete the voicemail entry so I can't access my voicemail. It did this a few times before but I was able to hold my finger on the top portion of the screen above the dial pad numbers and complete the password entry. Now that doesn't work. Just this afternoon it started going black after entering one password number.
I thought it was perhaps the reminder app I had installed so I uninstalled that today and rebooted the phone. Problem did not go away. I went into the phone settings --> display --> screen timeout, it's set to one minute. Settings --> display --> touch key light duration, I tried all the settings in there and that had no effect. My Settings --> display --> smart stay is enabled.
I'm out of ideas -- any suggestions? I can't be w/o my voicemail. Right now I have one message I can't access.
Thanks for your help.
Deb
When I try to enter my voicemail password which is a total of 6 numbers, I can most often enter the first 3 and then the screen goes black and I can't complete the voicemail entry so I can't access my voicemail. It did this a few times before but I was able to hold my finger on the top portion of the screen above the dial pad numbers and complete the password entry. Now that doesn't work. Just this afternoon it started going black after entering one password number.
I thought it was perhaps the reminder app I had installed so I uninstalled that today and rebooted the phone. Problem did not go away. I went into the phone settings --> display --> screen timeout, it's set to one minute. Settings --> display --> touch key light duration, I tried all the settings in there and that had no effect. My Settings --> display --> smart stay is enabled.
I'm out of ideas -- any suggestions? I can't be w/o my voicemail. Right now I have one message I can't access.
Thanks for your help.
Deb