Blank screen

[brandonx1000]

My wife has been having this issue for a few weeks now where she will pick up the phone and the screen will stay black. Button presses do nothing. The only thing that fixes it is a battery pull. We did perform the latest software update recently. My S3 does not have this blank screen problem.

Any help is appreciated!

 

[drmaf894c]

I have had the same thing popping up on mine. Usually it is associated with me turning the screen back on when it times out/turns off. Almost always it is when I have the browser open. Any correlation with what your wife is seeing? Only fix I have found so far is the battery pull too. I'm running stock, with apex launcher, stock browser too.

Not that I helped much but misery does love company?


Edit: it ONLY happens with the browser. I'm downloading chrome tonight to see if it changes. Will update as well.


Sent from my Samsung Galaxy S III using Android Central Forums

 

[breeze]

Stop using the stock browser and use Chrome instead. See if the problem goes away.

 

[jneusch]

This happened to me once within the first couple weeks of me getting the phone. I have been using chrome and the problem has never reappeared.


Sent from my iPad using Tapatalk

 

[Bond32]

Are you using battery saver?

Sent from my SCH-I535 using Tapatalk 2

 

[brandonx1000]

No battery saver, but unlike myself who uses Chrome, she uses the stock browser. I'm running a little test leaving her browser open and letting it go black. Will see if the problem returns and I will post back here.

 

[drmaf894c]

Are you using battery saver?

Sent from my SCH-I535 using Tapatalk 2

No I'm not. Don't know about the op but I have only used it twice out of curiosity only.

Sent from my Samsung Galaxy S III using Android Central Forums

 

[brandonx1000]

Looks like Chrome may have saved it. No issues from her since the switch to the new browser.

When I get home, I'm gonna swap sim cards and tame over hers. I'm better at this stuff than her if I need to do a warranty swap.

Sent from my SCH-I535 using Tapatalk 2

 

[thechemE#CB]

is her phone stock or rooted?

 

[Murphy5111]

This happened to me once within the first couple weeks of me getting the phone. I have been using chrome and the problem has never reappeared.


Sent from my iPad using Tapatalk

Weird. Happened to me twice in a row one night. I'm still using stock browser and haven't seen it again. I was worried it was the battery. Then I thought it was an app but since it hasn't happened again (about three weeks) I have no idea what caused it.

Sent from my SCH-I535 using Android Central Forums

 

[brandonx1000]

they're both stock

 

[drmaf894c]

Update on my end as well. Switched to chrome and haven't seen the issue since then. All I have to say about chrome... Why didn't I switch before! Great browser with nice features... Will be getting it for my computer too! So I can take full advantage.

Sent from my Samsung Galaxy S III using Android Central Forums

 

[brandonx1000]

Same here, I've been using her phone for the past few days...zero issues.

 

[brandonx1000]

Well the issue hit me today. Its been about 2 weeks, but happened out of nowhere. Been using Chrome and it still occurred. I may have to get it replaced.

Sent from my SCH-I535 using Tapatalk 2

 

[drmaf894c]

I still haven't had it come back. That is a bummer it came back for you. Let me know if a replacement fixes it. Hope you don't have to. It's such a pain to get a replacement phone.

Good luck.

Sent from my Samsung Galaxy S III using Android Central Forums

 

[medeski7]

Hey all. I wanted to post that I also have been having this issue. My phone was full stock. I swapped it out with a replacement that was sent as a "like new replacement," my guess is that it was a refurbished phone, and the replacement had this issue within 48 hours of me getting it. I've now swapped a second time, and I'm praying that it doesn't happen again. I switched to chrome today to try to have the phone behave better.

 

[brandonx1000]

Hey all. I wanted to post that I also have been having this issue. My phone was full stock. I swapped it out with a replacement that was sent as a "like new replacement," my guess is that it was a refurbished phone, and the replacement had this issue within 48 hours of me getting it. I've now swapped a second time, and I'm praying that it doesn't happen again. I switched to chrome today to try to have the phone behave better.

this is why i refuse to switch mine out right now. i have a gut feeling this has to do with the G7 update...waiting it out for HE

 

[marciedonato]

I have the same issue... I'm convinced now it's the stock browser.. Using Chrome now. Thank you!
Sent from my SCH-I535 using Android Central Forums

 

[ncbryan]

I don't think it matters whether you use stock or chrome browser. I have tried both and the problem occurs with either. It doesn't happen often enough for me to do a warranty exchange so I am not sweating it. It seems to happen on my phone when I am on the internet or using an app that accesses the internet. The phone rings, I finish the call without any issues, but when I try to end the call, the screen is black and a battery pull is the only solution. I need to test it out to see if I can duplicate the issue for sure. Will advise my test results.

 

[jjou812]

I have the same problem. Have had phone for 9 days. Has frozen 4 times requiring battery pull. All stock. Very few apps.

Has anyone found the real solution?