Group,
Sometime last week, my Verizon Galaxy S3 restarted randomly. It did this when I plugged it into my laptop's USB port for a slow charge. I have done this everyday for the last 4 months with not problems. But on this day, it restarted, passed thru the first two splash screens, and hung on the "Verizon 4G LTE" splash screen. I wasn't able to get it to restart properly ever again without a factory reset, thus losing some un-backedup data. I would like to present to you the facts of what I tried so that I could learn what could have been done. Here is the order of what I tried.
Sutff I tried:
1. taking battery out, waiting restarting. I tried this many times to no avail.
2. taking out battery and SIM, waiting restarting. tried several times.
3. inserting a coworker's battery, keeping my SIM card.
4. inserting coworker's SIM, my battery.
5. inserting both coworker's battery and my SIM.
6. clearing cache. I only tried this once. But I later read that someone got their phone to reboot after repeating the cache clear procedure 3x. I'm not sure why repetition would be effective since the phone gave me the message that the cache had been successfully cleared.
After trying all that stuff above, I called Verizon tech support and they instructed me to factory reset. Now, here is the weird part: I got the message from the phone that the factory reset was successful. But, upon rebooting, it hung again in the exact same place. I went back to my desk fearing this would be a hardware issue. I plugged the phone into the wall charger so that I could have a full battery for the tech's at the verizon store. A few minutes later I decided to give it another shot and BOOM, it booted properly.
Unanswered questions:
1. What caused this? Was there some update pushed to my phone that caused the crash?
2. Why did plugging it in seem to fix it? Could I have just plugged it in without doing factory reset and saved the heartache of losing my data?
3. would repeating the cache clearing procedure have done anything?
4. what else could have been done in this situation to recover the data before the factory reset? I don't really mind resetting, just losing data stinks..
Thanks for your help. I hope someone else gains knowledge from this so that they do not have to go through what I did.
Sometime last week, my Verizon Galaxy S3 restarted randomly. It did this when I plugged it into my laptop's USB port for a slow charge. I have done this everyday for the last 4 months with not problems. But on this day, it restarted, passed thru the first two splash screens, and hung on the "Verizon 4G LTE" splash screen. I wasn't able to get it to restart properly ever again without a factory reset, thus losing some un-backedup data. I would like to present to you the facts of what I tried so that I could learn what could have been done. Here is the order of what I tried.
Sutff I tried:
1. taking battery out, waiting restarting. I tried this many times to no avail.
2. taking out battery and SIM, waiting restarting. tried several times.
3. inserting a coworker's battery, keeping my SIM card.
4. inserting coworker's SIM, my battery.
5. inserting both coworker's battery and my SIM.
6. clearing cache. I only tried this once. But I later read that someone got their phone to reboot after repeating the cache clear procedure 3x. I'm not sure why repetition would be effective since the phone gave me the message that the cache had been successfully cleared.
After trying all that stuff above, I called Verizon tech support and they instructed me to factory reset. Now, here is the weird part: I got the message from the phone that the factory reset was successful. But, upon rebooting, it hung again in the exact same place. I went back to my desk fearing this would be a hardware issue. I plugged the phone into the wall charger so that I could have a full battery for the tech's at the verizon store. A few minutes later I decided to give it another shot and BOOM, it booted properly.
Unanswered questions:
1. What caused this? Was there some update pushed to my phone that caused the crash?
2. Why did plugging it in seem to fix it? Could I have just plugged it in without doing factory reset and saved the heartache of losing my data?
3. would repeating the cache clearing procedure have done anything?
4. what else could have been done in this situation to recover the data before the factory reset? I don't really mind resetting, just losing data stinks..
Thanks for your help. I hope someone else gains knowledge from this so that they do not have to go through what I did.