1. JoeyKeys85's Avatar
    A few days ago I noticed that when I tap on the Downloads shortcut all of my downloads were gone. Yet, when I go to Storage it shows that there is 4.48 GB of data stored in Downloads. Also, when I try downloading anything it doesn't show up in Downloads. It says "Download starting" but never displays that it is complete. However, I can still download and install Play Store apps. And I can see some files I know I downloaded in the Video Player and in the Gallery.

    What can I do to fix this problem?? Thanks.
    07-14-2014 09:32 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Make sure you didn't disable the Download Manager. Go to the App Manager, look for the Disabled apps, and see if Download Manager is there. Reenable it if it's disabled.

    Also, if you open the Downloads app, is there an option to display older files? Some phones automatically hide downloaded files older than a week or so, but should give you the option to display them.
    07-14-2014 10:39 PM
  3. JoeyKeys85's Avatar
    Thanks for the response. There's nothing in the Turned Off section, if that's what you mean by Disabled. Both the Downloads and Download manager are turned on. My phone does automatically hide older phones, but I didn't see any option to reveal them as there had been in the past.

    Any other suggestions?
    07-15-2014 04:12 PM
  4. B. Diddy's Avatar
    What happens if you use a file manager app to explore the Download folder? Sometimes, if you manually copy a file to the Download folder, it won't actually show up in the Downloads app--I think it's because it didn't get there using the Download Manager.
    07-15-2014 04:46 PM
  5. JoeyKeys85's Avatar
    Sorry for the delayed response. I used a free app called File Manager and found everything, 137 files in the Download folder. I tried downloading a file and found it in the Downloads folder. It said "starting download", though it didn't show it's download progress.
    07-19-2014 10:16 PM
  6. B. Diddy's Avatar
    It just seems like the Download Manager is screwing up somehow. It might be interesting to see what happens if you go to the App Manager, select Download Manager, and Clear Cache/Clear Data and then Force Stop. Then try another download.
    07-20-2014 12:48 AM
  7. gozirra's Avatar
    Mine has always done that, even after a factory reset. The Downloads folder (on mine, your mileage may vary) stores shortcuts to the downloaded files. Deleting from Downloads never actually deleted the files themselves on mine. Going through "My Files" or a third party file manager actually gets the files though.
    07-21-2014 09:42 AM

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