08-22-2013 12:17 PM
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  1. angiebugg's Avatar
    This actually makes sense to me about the customers not being US. I have been worried that the stores will sell out so I am mapping out where to go on Thursday. I called my corp store to see if they have a demo phone and she said that they are not getting anything until Thursday. I said, "So, you won't have a live demo for us to play with before we buy it?" She said, it will be here Thursday and you don't have to buy it that day, I am sure that we won't sell out quickly or anything.

    From the store perspective, do you think they are underestimating the HTC One and it's buyers?
    08-20-2013 05:40 PM
  2. Joe the Insider's Avatar
    This actually makes sense to me about the customers not being US. I have been worried that the stores will sell out so I am mapping out where to go on Thursday. I called my corp store to see if they have a demo phone and she said that they are not getting anything until Thursday. I said, "So, you won't have a live demo for us to play with before we buy it?" She said, it will be here Thursday and you don't have to buy it that day, I am sure that we won't sell out quickly or anything.

    From the store perspective, do you think they are underestimating the HTC One and it's buyers?
    I don't like the way Verizon has treated the launch of the HTC One. No advertisement, no preorder or details. I wish I could give you guys more information from a employee stand point, but there simply isn't any info. I will be going in tomorrow, I'll update then if there's any accessories, demos or anything that helps.

    Sent from my Nexus 7 using Tapatalk 4
    rookie83 likes this.
    08-20-2013 07:11 PM
  3. Jules_Winnfield's Avatar
    I don't like the way Verizon has treated the launch of the HTC One. No advertisement, no preorder or details. I wish I could give you guys more information from a employee stand point, but there simply isn't any info. I will be going in tomorrow, I'll update then if there's any accessories, demos or anything that helps.

    Sent from my Nexus 7 using Tapatalk 4
    Yeah, I don't know how they screwed up the launch so badly. It's been a complete disaster ever since they announced it.
    rookie83 likes this.
    08-20-2013 07:31 PM
  4. Early Cuyler's Avatar
    What i don't understand is why you guys are trying to get more info from the employee's. Verizon already announced that it will be available aug 22nd in the silver model with 32gb of storage. Also, Just to clarify, Not all employee's at Verizon are the same. Some just prefer not to care and some like to recommend what they like. You probably talked to a rep that really liked the droid line. Just like I love the HTC One, So i will be recommending it to people that walk into my store.

    Verizon is not trying to "push" the droid line, They don't tell us what we need to push on customers, They tell us to listen to the customer and help them find whats best for them. Believe it or not, Verizon doesn't care what phone you buy, They care that your sticking with them.
    Hey, if you say VZW reps don't have an interest in selling Droids, that's fine. I obviously don't know where your incentives lie. What I do know, though, is that the experience that I posted about above was not an aberration in terms of its general theme. Every time I've ever gone into a Verizon store (or an AT&T store, for that matter) to do some serious phone shopping, I've always been steered toward one phone or another, often despite my direct and explicit statements that I'm not interested in the phone they're pushing me toward. I'm not sure whether you were addressing your post to me, but if the guy I talked to was just recommending what he liked, why would he have just started making up negatives about the One? I'm sure many reps do recommend phones they like, but I've had several encounters with reps that mirror the one I had the other day.


    Oh and another thing, 9/10 customers who walk into our stores have NO CLUE what the HTC One is. They don't care either, They want to know what is the best bang for their dollar or wheres the cheapest iPhone you have. It's sad, But people like us that follow AC and XDA are rare and the average customer doesn't care about what software the phones are running, what's the best out or what size storage they. Actually, Most people keep buying the stupid IPhone 4 with 8gb of storage and are satisfied...SHOCKING RIGHT? Whenever a customer comes in and i go over specs like GB's, Snapdragon or 1080p, They are confused and lost.
    Yeah, I get that and it's a fair point. But once you realize you are talking to somebody that actually knows something about phones, I bet you do talk specs because that would be the reasonable thing to do. I'm sure you don't just start making up negatives about the phone that the customer came in to see in an effort to extoll the virtues of a phone you like.
    08-20-2013 08:34 PM
  5. dpham00's Avatar
    What i don't understand is why you guys are trying to get more info from the employee's. Verizon already announced that it will be available aug 22nd in the silver model with 32gb of storage. Also, Just to clarify, Not all employee's at Verizon are the same. Some just prefer not to care and some like to recommend what they like. You probably talked to a rep that really liked the droid line. Just like I love the HTC One, So i will be recommending it to people that walk into my store.

    Verizon is not trying to "push" the droid line, They don't tell us what we need to push on customers, They tell us to listen to the customer and help them find whats best for them. Believe it or not, Verizon doesn't care what phone you buy, They care that your sticking with them.
    Maybe, but every time I was in the store, all reps tried their absolute hardest to convince people not to buy the iPhone. Others have had the same experience as well. Maybe Verizon employs only non-iphone workers or something. But the iPhone sells exceedingly well on Verizon. Imo, if someone comes in asking for any phone and strongly expresses their desire for it, I don't understand why csr try to sway them so much.

    And I am sure that it has nothing to do with the fact that subsidies for the iPhone is much higher than other phones.

    Sent from my Verizon Samsung Galaxy Note II
    08-20-2013 08:42 PM
  6. Joe the Insider's Avatar
    Hey, if you say VZW reps don't have an interest in selling Droids, that's fine. I obviously don't know where your incentives lie. What I do know, though, is that the experience that I posted about above was not an aberration in terms of its general theme. Every time I've ever gone into a Verizon store (or an AT&T store, for that matter) to do some serious phone shopping, I've always been steered toward one phone or another, often despite my direct and explicit statements that I'm not interested in the phone they're pushing me toward. I'm not sure whether you were addressing your post to me, but if the guy I talked to was just recommending what he liked, why would he have just started making up negatives about the One? I'm sure many reps do recommend phones they like, but I've had several encounters with reps that mirror the one I had the other day.




    Yeah, I get that and it's a fair point. But once you realize you are talking to somebody that actually knows something about phones, I bet you do talk specs because that would be the reasonable thing to do. I'm sure you don't just start making up negatives about the phone that the customer came in to see in an effort to extoll the virtues of a phone you like.
    A lot has to do with the rep asking the right questions. I can usually tell right away if someone knows their phones, but most of my customers come in Not having a clue on what they want. The only time I "push" people towards device is even they come in and have their mind set on a iPhone. Most of the time they have to clue what a android phone is.

    Sent from my HTC6435LVW using Tapatalk 4
    08-20-2013 08:44 PM
  7. Joe the Insider's Avatar
    Hey, if you say VZW reps don't have an interest in selling Droids, that's fine. I obviously don't know where your incentives lie. What I do know, though, is that the experience that I posted about above was not an aberration in terms of its general theme. Every time I've ever gone into a Verizon store (or an AT&T store, for that matter) to do some serious phone shopping, I've always been steered toward one phone or another, often despite my direct and explicit statements that I'm not interested in the phone they're pushing me toward. I'm not sure whether you were addressing your post to me, but if the guy I talked to was just recommending what he liked, why would he have just started making up negatives about the One? I'm sure many reps do recommend phones they like, but I've had several encounters with reps that mirror the one I had the other day.




    Yeah, I get that and it's a fair point. But once you realize you are talking to somebody that actually knows something about phones, I bet you do talk specs because that would be the reasonable thing to do. I'm sure you don't just start making up negatives about the phone that the customer came in to see in an effort to extoll the virtues of a phone you like.
    How does he explain the negatives? Does he explain them in a way that makes it seem like he has personal hatred toward it or just comparing it to other devices?

    Some reps will explain the lack of sd support, the non removable battery or something along those lines. These are something other phones offer.

    Sent from my HTC6435LVW using Tapatalk 4
    08-20-2013 08:48 PM
  8. Thegreatone3's Avatar
    I have to admit, when the wife went in to pick up an iPhone this spring, good lord did the Verizon sales guy try to steer her away to Android. Among his arguments: your contacts don't backup (there's a Verizon contact backup app for iPhone for Petes sakes), more expensive (sometimes), can't customize as much (not everyone cares for that). I eventually had to step in to say, hey we just want an iPhone. Curious to see what happens when I go in for the One.
    rookie83 likes this.
    08-20-2013 08:50 PM
  9. Joe the Insider's Avatar
    Maybe, but every time I was in the store, all reps tried their absolute hardest to convince people not to buy the iPhone. Others have had the same experience as well. Maybe Verizon employs only non-iphone workers or something. But the iPhone sells exceedingly well on Verizon. Imo, if someone comes in asking for any phone and strongly expresses their desire for it, I don't understand why csr try to sway them so much.

    And I am sure that it has nothing to do with the fact that subsidies for the iPhone is much higher than other phones.

    Sent from my Verizon Samsung Galaxy Note II
    We just don't like iPhone's and we think for the price there's much better out there. Most people come in ignorant toward anything but iPhone's and its annoying.

    Clearly you guys have pushy reps and that's unfortunate. I'd love for people on here to come in to my store. I love talking phones, technology and what not. You'd be surprised at how well our store is. We aren't pushy, we are knowledgeable and helpful.

    Sent from my HTC6435LVW using Tapatalk 4
    Wickiup likes this.
    08-20-2013 08:53 PM
  10. Honestabebread's Avatar
    You are absolutely right. Although I no longer work in wireless I did for several years and consumers are idiots plain and simple. As with anything, there are exceptions but as a mass group they just want whatever their friends or family have, or what is free.
    They're not idiots they just have better things to do.

    As for reps, Verizon hires sales people, not techies. Their job is to grow the business, not scare away customers with techno babble

    Posted via Android Central App
    08-20-2013 09:49 PM
  11. Early Cuyler's Avatar
    How does he explain the negatives? Does he explain them in a way that makes it seem like he has personal hatred toward it or just comparing it to other devices?

    Some reps will explain the lack of sd support, the non removable battery or something along those lines. These are something other phones offer.

    Sent from my HTC6435LVW using Tapatalk 4
    He couldn't explain them because he had just gotten done making them up and they weren't real things. For instance, he told me the HTC One would only be offered in 16gb. HTC doesn't even make a 16gb version of the One. He also made something up about the Droids having better screens and faster processors than the One, even though neither is true. So, this wasn't a rep just giving me a viable list of the phones realistic drawbacks. This was a guy that -- for whatever reason -- wanted me to buy a Droid so bad that he was completely making stuff up about the One.
    08-20-2013 10:20 PM
  12. Joe the Insider's Avatar
    He couldn't explain them because he had just gotten done making them up and they weren't real things. For instance, he told me the HTC One would only be offered in 16gb. HTC doesn't even make a 16gb version of the One. He also made something up about the Droids having better screens and faster processors than the One, even though neither is true. So, this wasn't a rep just giving me a viable list of the phones realistic drawbacks. This was a guy that -- for whatever reason -- wanted me to buy a Droid so bad that he was completely making stuff up about the One.
    Yeah, that's unfortunate. These people should be in call centers, not in stores.

    Sent from my HTC6435LVW using Tapatalk 4
    08-20-2013 10:22 PM
  13. Bm96's Avatar
    There's no right or wrong in this discussion, all employees are different and so is the thousands of Verizon stores across the country.
    08-20-2013 10:42 PM
  14. Early Cuyler's Avatar
    Yeah, that's unfortunate. These people should be in call centers, not in stores.

    Sent from my HTC6435LVW using Tapatalk 4
    Yep, or cleaning the toilets. I'm sure there are plenty of VZW reps like you. I just never seem to be lucky enough to get one at my local store. I figure it is a problem that starts with the manager there, honestly.
    08-20-2013 10:45 PM
  15. karn101's Avatar
    Sorry Joe you may be the exception But 2.5 sales reps I spoke with recommended the droids or SG4 !!!
    Was one a dwarf? Haha! Wondering where the .5 came from?

    Anyway, they can't sell you something they don't have, so that's mostly the reason why you were pushed to those phones.
    08-21-2013 12:43 AM
  16. Vance14's Avatar
    What i don't understand is why you guys are trying to get more info from the employee's. Verizon already announced that it will be available aug 22nd in the silver model with 32gb of storage. Also, Just to clarify, Not all employee's at Verizon are the same. Some just prefer not to care and some like to recommend what they like. You probably talked to a rep that really liked the droid line. Just like I love the HTC One, So i will be recommending it to people that walk into my store.

    Verizon is not trying to "push" the droid line, They don't tell us what we need to push on customers, They tell us to listen to the customer and help them find whats best for them. Believe it or not, Verizon doesn't care what phone you buy, They care that your sticking with them.
    They are definitely being trained to push the Droid line over the Moto X in particular. There is an internal training sheet floating around which helps the reps explain why the Droids are superior to the X.
    08-21-2013 01:30 PM
  17. Joe the Insider's Avatar
    They are definitely being trained to push the Droid line over the Moto X in particular. There is an internal training sheet floating around which helps the reps explain why the Droids are superior to the X.
    This is incorrect. The moto x isn't even in our system.

    Sent from my HTC6435LVW using Tapatalk 4
    08-21-2013 02:00 PM
  18. paintdrinkingpete's Avatar
    What i don't understand is why you guys are trying to get more info from the employee's. Verizon already announced that it will be available aug 22nd in the silver model with 32gb of storage. Also, Just to clarify, Not all employee's at Verizon are the same. Some just prefer not to care and some like to recommend what they like. You probably talked to a rep that really liked the droid line. Just like I love the HTC One, So i will be recommending it to people that walk into my store.

    Verizon is not trying to "push" the droid line, They don't tell us what we need to push on customers, They tell us to listen to the customer and help them find whats best for them. Believe it or not, Verizon doesn't care what phone you buy, They care that your sticking with them.
    Oh and another thing, 9/10 customers who walk into our stores have NO CLUE what the HTC One is. They don't care either, They want to know what is the best bang for their dollar or wheres the cheapest iPhone you have. It's sad, But people like us that follow AC and XDA are rare and the average customer doesn't care about what software the phones are running, what's the best out or what size storage they. Actually, Most people keep buying the stupid IPhone 4 with 8gb of storage and are satisfied...SHOCKING RIGHT? Whenever a customer comes in and i go over specs like GB's, Snapdragon or 1080p, They are confused and lost.
    Exactly.

    I also doubt that Verizon really expects this to be a big seller for them -- this release isn't exactly coming with a lot of fan-fare. I'm not saying the One isn't a great phone, but let's face it, they are few months late to the party.

    Also, I don't think that they necessarily "push" the Droid phones over non-Droid phones, but Verizon does definitely push "Droid" as a brand, primarily because it's their brand. "Droid" = Verizon brand. "Droid phone" = Phone only available on Verizon. I'm sure they market the Droid phones heavily because they want people to want them...because if people want them, they have to go Verizon to get them.

    Once you're in the store, I don't see any reason for them (as a policy) to push a Droid over any other phone, such as the One or GS4, though some sales reps may have their preferences (not that I ever care to hear them).
    08-21-2013 02:49 PM
  19. Joe the Insider's Avatar
    We got a ton of boxes of the one today along witha lot of cases and 2 demo phones. We hit a ton of advertisements as well.

    Sent from my HTC6435LVW using Tapatalk 4
    08-21-2013 03:10 PM
  20. Vance14's Avatar
    This is incorrect. The moto x isn't even in our system.

    Sent from my HTC6435LVW using Tapatalk 4
    http://www.droid-life.com/2013/08/12...vs-the-moto-x/

    You will see here that some reps are being given a spec sheet specifically designed to point out where the Droids are better than the X.
    08-21-2013 03:17 PM
  21. Vance14's Avatar
    Joe:

    What colors, storage capacities are you seeing?
    Thegreatone3 likes this.
    08-21-2013 03:19 PM
  22. Joe the Insider's Avatar
    http://www.droid-life.com/2013/08/12...vs-the-moto-x/

    You will see here that some reps are being given a spec sheet specifically designed to point out where the Droids are better than the X.
    Those are facts and I think it's good info, so we know the differences. I don't think there's anything wrong with it.

    Sent from my HTC6435LVW using Tapatalk 4
    08-21-2013 03:20 PM
  23. Vance14's Avatar
    Those are facts and I think it's good info, so we know the differences. I don't think there's anything wrong with it.
    Yes, they are all true facts, but it is clearly designed to allow the rep promote the Droids specifically over the X. Which is fine, it is a Verizon line of phones, they should be favoring it.
    08-21-2013 03:25 PM
  24. moosc's Avatar
    ONE "supposedly"  out in 3 days but not a soul at VZW knows anything about it?? EDIT: THEY DO KNOW!-uploadfromtaptalk1377116767735.jpg
    Can I bitchhh slap the rep when they try to install a task killer on my shiny One
    Sent from my Nexus 4 using Xparent Cyan Tapatalk 2
    08-21-2013 03:27 PM
  25. Joe the Insider's Avatar
    Joe:

    What colors, storage capacities are you seeing?
    Silver model, 32GB. 4.2.2

    Sent from my HTC6435LVW using Tapatalk 4
    08-21-2013 03:34 PM
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