09-15-2013 12:58 AM
52 123
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  1. BBSeattle's Avatar
    Got my One yesterday, love it!
    I was one of the first three people in the store yesterday, all of us were purchasing One's....LOL.
    A gal came in a little later to purchase a new Droid Maxx, she was being processed next to me. She saw the One and asked what it was so I was happy to explain. She said she did a lot research on the VZW site but had never seen the One.....I told her that there was never any info on the site about it. After a few minutes of looking at mine she went to the working floor model.....she came back and told the CSR to get her a One.
    I digress....
    Everything was going as planned. I watched as the CSR took the plastic film off the phone, powered it up, etc. She asked if I wanted to see it while it was setting up....Duh, of course I did!.
    While admiring it I noticed what looked to be a hair or something that ran from the top of the phone to about the middle, tried wiping it off but no luck. Turned out to be a fine scratch (I could feel it with my fingernail....oh the horror!!). I mentioned it to the CSR and she said, (no, she really said this) "that's why you need to put a screen protector on as soon as possible" and continued to process my order. I told here that there was no way I was taking a scratched phone and we both knew that I had not scratched it....she gave a little "hmph", went in the back and got a new one.
    I can only imagine if I would have left with the scratched phone. I am sure they would have said that I did it and that it was not a "warranty issue"...whew, glad I caught it.
    I saw a post regarding a overly recessed power button, these are things that every one should check out before leaving the store.

    The things I check before walking out (take it or leave it, just my 2 cents).
    - Check the overall appearance
    - Check the buttons, appearance and function
    - Try the headphone jack
    - Try the speaker
    - Pop the sim tray
    - Make a call, listen and ask how you sound

    And remember, if anything is amiss on a new phone don't ask the forum how to fix it....just take it back, you should not have to fix or settle for something you just paid good money for.
    It should work and appear as stated, nothing less.
    08-23-2013 11:47 AM
  2. Scott Kenyon's Avatar
    Agreed on looking it over. There have been a lot of inconsistencies with these devices. Mine has a gap and the top of the screen and top speaker aren't properly aligned. Not a big deal to me, but for others it's a huge problem.
    08-23-2013 12:06 PM
  3. pheatton's Avatar
    Same with mine, we pulled two other devices out and they were the same.
    08-23-2013 12:11 PM
  4. Vance14's Avatar
    I know the guys at my local store fairly well. When I got there, waiting outside for them to open, one of them came out to my car before they opened to tell me they didn't get black in (I had been asking about it the day before) and then when I got inside they happily opened 7 of them until I found one with the buttons the way I wanted. Now THAT is customer service.
    08-23-2013 01:23 PM
  5. Haalcyon's Avatar
    I looked really hard at a One today and I just couldn't see the build quality that so many speak of. Not even close to the build quality of the iPhone 5 IMO and I am ANAL about build quality. My S4 is not perfect either, the plastic could easily have been higher quality since they insisted on plastic. However, the build quality seems good on Sammy devices, IMO. I guess these things just can't be perfect.

    Sent from my humble Note 8.0
    jumper809 likes this.
    08-23-2013 02:37 PM
  6. alcor34's Avatar
    Check the camera. You have to open the app and try it in a dim location. There is a horrible purple cast that shows up. In photos too.

    - - - Updated - - -

    Check the camera. You have to open the app and try it in a dim location. There is a horrible purple cast that shows up. In photos too.
    08-23-2013 02:41 PM
  7. Dreamliner330's Avatar
    I inspect things pretty carefully, but there are so many things that can be wrong with HTC phones. Camera, dead pixels, button light leak, alignment, fit & finish.

    The problem is things like button light leak and dead pixels are nearly impossible to see in a brightly lit store.
    08-23-2013 03:58 PM
  8. Bm96's Avatar
    I looked really hard at a One today and I just couldn't see the build quality that so many speak of. Not even close to the build quality of the iPhone 5 IMO and I am ANAL about build quality. My S4 is not perfect either, the plastic could easily have been higher quality since they insisted on plastic. However, the build quality seems good on Sammy devices, IMO. I guess these things just can't be perfect.

    Sent from my humble Note 8.0
    The iPhone 5 always gets scratches out of the factory, also I had dust under my camera lens on my old iPhone 5.
    08-23-2013 04:46 PM
  9. Air Force's Avatar
    Got mine yesterday as soon as the store opened.

    Coming from an iPhone I have to learn all over again. Before the iPhone I had the HTC Eris.

    It's amazing what this phone will do. Saddened that Apple seems behind the power curve. Where's the BIGGER screen (not longer) Apple?!


    karn101 and Bm96 like this.
    08-23-2013 06:11 PM
  10. freddyttt's Avatar
    I looked really hard at a One today and I just couldn't see the build quality that so many speak of. Not even close to the build quality of the iPhone 5 IMO and I am ANAL about build quality. My S4 is not perfect either, the plastic could easily have been higher quality since they insisted on plastic. However, the build quality seems good on Sammy devices, IMO. I guess these things just can't be perfect.

    Sent from my humble Note 8.0
    Your not comparing the build quality of an HTC ONE and an S4 are you??

    The iphones are always top notch. it's them then everyone else..... Apple makes one phone? HTC, MOTO, SAMMY put out tons of different phone a year. I think thats one reason for the lower standers-
    08-23-2013 06:35 PM
  11. Haalcyon's Avatar
    The iPhone 5 always gets scratches out of the factory, also I had dust under my camera lens on my old iPhone 5.
    I've purchased 3 iPhone 5's and they were all flawless...I was rather surpised. I'm sorry your experience was different. Ultimately, the iPhone was not for me but my wife and mom love theirs. IOS just needs to grow and mature, IMO.

    Sent from my Note 8.0 LTE
    Bm96 likes this.
    08-23-2013 06:47 PM
  12. Dreamliner330's Avatar
    HTC, MOTO, SAMMY put out tons of different phone a year. I think thats one reason for the lower standers-
    This is precisely the problem. Do you realize what an enormous benefit it would be if Samsung, HTC, Motorola, LG and others only put out 1 phone a year with different variants (4.5", 5" 5.5"). They could focus on putting all of their efforts into one design and simply scale it for the different screen sizes. Instead, they allow the carriers to run them over and they produce tons of different variants, making coding, updating and development a nightmare.
    Aquila likes this.
    08-23-2013 07:09 PM
  13. Haalcyon's Avatar
    Your not comparing the build quality of an HTC ONE and an S4 are you??

    The iphones are always top notch. it's them then everyone else..... Apple makes one phone? HTC, MOTO, SAMMY put out tons of different phone a year. I think thats one reason for the lower standers-
    Yeahp I am comparing the HTC One to the S4. I find the S4's build quality higher. In the HTC One you have 4 pieces of Al sandwiching an off-white piece of plastic and on the front the PLASTIC that holds the glass does not run as seamlessly into the 2 top pieces of aluminum. The tolerances could jave been better and the power and volume button appeared loose and uneven. I like AL a lot too but I prefer the build quality (not material quality) of the S4.

    Sent from my Note 8.0 LTE
    08-23-2013 07:32 PM
  14. freddyttt's Avatar
    Yeahp I am comparing the HTC One to the S4. I find the S4's build quality higher. In the HTC One you have 4 pieces of Al sandwiching an off-white piece of plastic and on the front the PLASTIC that holds the glass does not run as seamlessly into the 2 top pieces of aluminum. The tolerances could jave been better and the power and volume button appeared loose and uneven. I like AL a lot too but I prefer the build quality (not material quality) of the S4.

    Sent from my Note 8.0 LTE

    well then congratulations your one of the few that feels this way... I guess it's the ugly kid syndrome. ya know... everyone else knows that kids **** ugly except the parents-.
    DS1331 likes this.
    08-23-2013 08:48 PM
  15. Haalcyon's Avatar
    I'm just picky and anal. I'm not saying the One is a bad phone...we all know otherwise. To each their own.

    Sent from my humble Note 8.0 LTE
    08-23-2013 09:20 PM
  16. ddsdavid's Avatar
    I'm just picky and anal. I'm not saying the One is a bad phone...we all know otherwise. To each their own.

    Sent from my humble Note 8.0 LTE
    I'm with you on this. 5 replacement HTC DNA'S for me in the same time period as my 1 Sammy S4. Arguing HTC quality makes me laugh.

    Sent from my SCH-I545 using AC Forums mobile app
    08-23-2013 09:30 PM
  17. freddyttt's Avatar
    I'm with you on this. 5 replacement HTC DNA'S for me in the same time period as my 1 Sammy S4. Arguing HTC quality makes me laugh.

    Sent from my SCH-I545 using AC Forums mobile app
    Oh wait... I thought this thread was about the HTC ONE-
    and it's unfortunate that you had to give up your much preferred DNA and settle for an S4....
    Bm96 and karn101 like this.
    08-23-2013 09:36 PM
  18. Bm96's Avatar
    well then congratulations your one of the few that feels this way... I guess it's the ugly kid syndrome. ya know... everyone else knows that kids **** ugly except the parents-.
    Hahahahaha where the hell did that come from LOL

    @Haalcyon
    I can't believe you say the S4 has a better build quality than the One................... really?
    08-23-2013 09:41 PM
  19. Haalcyon's Avatar
    Yes, better (or at least just as good, if not better) build quality (not build materials). I'll look at a One again this weekend and verify why I feel that way. Perhaps I was just in a weird mood when I saw them earlier. However, I think the iPhone has great build quality and many would disagree with me on that.

    Sent from my humble S4
    08-23-2013 10:25 PM
  20. BBSeattle's Avatar
    ..... and that's why it's so great to have so many phone and carrier options. There is something for everyone. For the record and possibly to the dismay of some Sammy fans my One appears to be perfect with none of issues mentioned above.
    08-23-2013 11:12 PM
  21. ddsdavid's Avatar
    Oh wait... I thought this thread was about the HTC ONE-
    and it's unfortunate that you had to give up your much preferred DNA and settle for an S4....
    You are right, at first I did feel like I settled, but in the long run it looks like I settled for a superior trouble free phone. I cant't say that about my last two (or should I say six) HTC phones.
    08-23-2013 11:51 PM
  22. Joe the Insider's Avatar
    Yeahp I am comparing the HTC One to the S4. I find the S4's build quality higher. In the HTC One you have 4 pieces of Al sandwiching an off-white piece of plastic and on the front the PLASTIC that holds the glass does not run as seamlessly into the 2 top pieces of aluminum. The tolerances could jave been better and the power and volume button appeared loose and uneven. I like AL a lot too but I prefer the build quality (not material quality) of the S4.

    Sent from my Note 8.0 LTE
    Your joking right? The S4s build quality is far FAR BELOW standards compared to the One.

    Sent from my HTC6500LVW using Tapatalk 4
    08-24-2013 01:32 AM
  23. Jennifer Stough's Avatar
    Let's remember that build QUALITY does not equal build MATERIALS.
    While the ones build material may seem more premium that the s4s, they both offer their own pros and cons. That being said, lemons can be found in any lot.

    Let's keep this conversation civil. I thought the s4 and HTC one debacle had ended some time back.
    Aquila and Golfdriver97 like this.
    08-24-2013 02:16 AM
  24. Bm96's Avatar
    Let's remember that build QUALITY does not equal build MATERIALS.
    While the ones build material may seem more premium that the s4s, they both offer their own pros and cons. That being said, lemons can be found in any lot.

    Let's keep this conversation civil. I thought the s4 and HTC one debacle had ended some time back.
    I don't know why people are mentioning the S4 so much, it's a plastic phone, it honestly doesn't even deserve being talked about in the HTC One section, lol.

    I don't think build quality doesn't include materials, because when you mention the "quality" of something you are usually also talking about what it's made of. I believe the HTC One's build quality is incomparable to the S4's, and only someone who is blind or maybe has lost there sense of touch would say the S4 is better
    08-24-2013 02:52 AM
  25. Jennifer Stough's Avatar
    I don't know why people are mentioning the S4 so much, it's a plastic phone, it honestly doesn't even deserve being talked about in the HTC One section, lol.

    I don't think build quality doesn't include materials, because when you mention the "quality" of something you are usually also talking about what it's made of. I believe the HTC One's build quality is incomparable to the S4's, and only someone who is blind or maybe has lost there sense of touch would say the S4 is better
    I know you read my post, because you just quoted it. So tell me then, why did you just insult anyone who thinks the s4 has better build quality than the one? Putting an "" after it doesn't make it any less of an insult. And I literally just asked to keep it civil.

    Also, there is a very big difference between build quality and build material. I can have a gold diamond ring, but if it hasn't been refined and finished, and instead has jagged edges, gaping details, and the diamonds are set haphazardly, what makes it any better than a sterling silver ring with exquisite details, a spotless finish, and secure, intricately set sparkling cubic zirconia? The build materials may be superior to the silver ring, yes, but the build quality, no. Quality /=/ build material.
    Aquila and Golfdriver97 like this.
    08-24-2013 03:42 AM
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