1. hal1's Avatar
    If I buy my phone from Amazon I'm guessing that I cannot take it to a Verizon store for an exchange if there's warranty problems? Where if I buy it from a VZ store I just bring it back to them, right?

    I'm not talking about the 14 day thing, I'm referring to general warranty issues for the first year
    12-21-2011 01:07 PM
  2. MrSmith317's Avatar
    I believe all warranty support is done by the vendor you buy from. I'm fairly sure Amazon uses a different insurance carrier as well.
    12-21-2011 01:09 PM
  3. hal1's Avatar
    that's what I thought. which is why I like doing business locally at my verizon store.
    12-21-2011 01:11 PM
  4. JeffDenver's Avatar

    That might have affected my decision to buy from Amazon. Anyone know what Amazon's track record/policy are with regards to warranty service?

    Verizon's was actually very good. I hope Amazon isnt too much worse.
    12-21-2011 01:13 PM
  5. JeffDenver's Avatar
    A brief google search got me to this thread:
    Concerns about purchasing the phone from Amazon - Android Forums

    According to users on there, Amazon just sells you the phone...Verizon still services it. And they use Asurion, which is the same insurance company I used for my Droid 1 that I bought from a verizon store.
    12-21-2011 01:20 PM
  6. thumbedmonkey's Avatar
    I was one of the commentors "over the there". I still say Amazon Wireless is great.

    My warranty on the Rezound from Amazon is through Asurion, same company I had when I bought a phone directly at a VZW corporate store. Asurion is "blessed" by, but completely separate from, VZW.

    BTW, as for walking into VZW stores for phone problems, after the initial 14 days, you might not get any on the spot replacements. Depends on the phone and their current inventory. Not to mention what the employee had for lunch.
    12-22-2011 11:00 AM
  7. sweaner's Avatar
    Does anyone know what would happen to my unlimited data plan if I don't upgrade through a Verizon store? Will I still be grandfathered in?
    12-22-2011 11:14 AM
  8. dpham00's Avatar
    as I understand it, after the return period (in my case 90 days since I bought my Rezound from Costco for $50), all warranty work goes through verizon. If you have insurance, it would go through the insurance carrier, like asurion, square trade or whatever.
    12-22-2011 11:58 AM
  9. eshropshire's Avatar
    From talking to Amazon - they just sell phones with Verizon contracts. Once you purchase the phone you are a Verizon customer and from then on out your contract is with Verizon. If you added insurance to your phone contract it is the same as if you bought the phone at the Verizon store and bought the insurance.

    My Verizon store was not very happy that I bought our Rezounds from Amazon on the penny sale, but they understood and the storage manager said he can't match the price and I should get them from Amazon. Said his store would service the phones and help us as Verizon customers. I did buy a tablet and home phone service through the store.
    12-22-2011 12:27 PM
  10. thumbedmonkey's Avatar
    Does anyone know what would happen to my unlimited data plan if I don't upgrade through a Verizon store? Will I still be grandfathered in?
    I was grandfathered in with unlimited. Make sure you pick the "Keep my existing data plan" (I can't remember exactly what it said.)

    No change in price for going from 3G to 4G. Make a practice run through the ordering process - you can kill your browser right when you get to the "Confirm and Place Order" button. Watch the messaging options, family plans (the voice part) often come with those built in. I chose "No Message Allowance", which kept the unlimited messages I already had. Look over your existing contract (it's on your bill) to make sure you don't change anything you might be sharing.
    sweaner likes this.
    12-22-2011 02:03 PM
  11. fooliam's Avatar
    I'm currently dealing with this exact issue. The charge port on my HTC Rezound worked itself loose after about 4 months, and I'm trying to get either Verizon or Amazon to admit they are responsible for the warranty. So far, neither one is claiming responsibility, so I may ahve to go directly through the manufacturer's provider, which will result in at least a 2 week window between when I send it off and get it back. I'm beginning to regret going through Amazon to get my phone.
    09-07-2012 03:30 PM
  12. Jude526's Avatar
    Indirect retailers the phone is warranty under corporate stores. Don't know how amazon works.

    sent from my Rezound
    09-07-2012 04:14 PM
  13. ratpackid's Avatar
    I bought my rezound from Amazon and a few months later it went dead. I called Verizon and they sent me out a new one right away. No issues what so ever. The store might not help you, but if you just call Verizon they will take care of you.
    09-07-2012 04:55 PM
  14. Cares's Avatar
    I received a replacement device bought through Amazon from Verizon directly in the past.
    09-07-2012 05:16 PM
  15. fooliam's Avatar
    Well, good to hear that from you guys. I asked someone on their online "chat with a representative" crap, and they said it wasn't covered. I wrote them an email, and if that doesn't work, I'll try calling them as well.
    09-07-2012 07:39 PM
  16. pblakk's Avatar
    I'm baffled.....doesnt HTC have a one year warranty on their phones like any major phone maker?? Verizon tech support would send you out a warranty replacement phone. Amazon has nothing to do with this. They're just the middle man for obtaining the phone.

    Sent from my ADR6410LVW using Android Central Forums
    09-07-2012 08:27 PM
  17. acejavelin's Avatar
    Never had any trouble getting replacements from Verizon after buying a phone somewhere else... I get all my phones from LetsTalk.com and VZW has replaced several, no questions asked.
    09-08-2012 12:38 AM
  18. fooliam's Avatar
    Wrote an email to VZW, and was told it was covered under warranty and just to bring it into any store. I really don't know why whoever I spoke with in their online support told me it wasn't.
    09-12-2012 12:10 PM