Can not change volume during phone call

[skatergirl]

I am having a problem with my phone (two weeks old) and I am wondering if anyone else has come across this problem.

While on a phone call, the volume will only adjust if I have on the bluetooth. The volume will not adjust when speaking directly into the device or on speaker, even though I can see that I am moving the volume up and down.

I am afraid Verizon is going to suggest a factory reset and then try to give me a refurbished phone after just two weeks. As it is, I really don?t want to deal with a factory reset never mind a refurbished phone.

I almost always use the bluetooth, but not always and this volume thing is not good. It is either at the very low end or the very high end .

 

[Joker35]

I have not had that issue with the phone. I hear you about the factory reset, it can be a pain.

Sent from Rezound using Tapatalk

 

[skatergirl]

Well, Verizon is sending me a brand new phone. I also got lucky and got someone on the phone who did not force me to do reset before deciding to send out the new phone. I am on my 13th day of my 14 day worry free guarantee.

It's enough that I will be starting from scratch again next week. It would have been much worse if all my settings were gone this evening while waiting for the replacement.

 

[skatergirl]

My new replacement phone should be here tomorrow, and not soon enough because now there is another sound issue.

I use the dazzle toggle switch for ring volume. For some reason (and it just started yesterday) after putting my phone on silent, I need to go into my settings and turn up the volume in order to get it to go on vibrate.

Very strange!