can not open email atachment

[CMYMUD]

I can not open any email attachments? Worked fine then as of last week they will not open. Try the update to see if that would fix.

 

[yodatom10]

I can not open any email attachments? Worked fine then as of last week they will not open. Try the update to see if that would fix.

what type of attachment ie: doc,music file apk file.......

 

[CMYMUD]

xls and pdf. Thanks for any help.

 

[FrankXS]

xls and pdf. Thanks for any help.

You are downloading them and opening from your download folder? What program was working to open them before?

-Frank

Sent from my HTC ThunderBolt 4G/LTE using Tapatalk

 

[yodatom10]

xls and pdf. Thanks for any help.

Those both should open without any issues I would send your self. Test xls and pdf and see if they open. I have to wonder if the document is at fault and not the phone

 

[YourMobileGuru]

https://market.android.com/details?id=com.hwkrbbt.downloadall&feature=search_result

Not sure why they are not opening in your email program but you can use this app to save any file to the phone's file system and then open them with a native app.

 

[CMYMUD]

I get the same attachments from the same people everyday? And they have been opening up inside the e-mail program.

 

[Djnikkofb]

is it an xls or xlsx?

 

[CMYMUD]

Xlsx,docx, and pdf. Just out of the blue stoped allowing me to open them? All this started before the update.

 

[CMYMUD]

Took the phone to Verizon they tried everything. Getting a replacement phone today. Hope of works.

 

[CMYMUD]

I'm on my 2nd one and its doing the same thing , its not opening attachments in the stock email. I'm going back to Verizon tomorrow. I have tried every thing with different emails, work and gmail. And I can't open any type of attachments.

 

[yodatom10]

I'm on my 2nd one and its doing the same thing , its not opening attachments in the stock email. I'm going back to Verizon tomorrow. I have tried every thing with different emails, work and gmail. And I can't open any type of attachments.

try emailing the attached test doc to your self. I don't think two thunderbolts would have the same odd issue and more likely there is something wrong with the files them selves. if you can open the attached file it should say "test"

 

[CMYMUD]

I can't open the attachment, its say I need to free up space ??. I have tried several types of attachments from several different sources. Does the email check for memory before it opens an attachment?

 

[yodatom10]

I can't open the attachment, its say I need to free up space ??. I have tried several types of attachments from several different sources. Does the email check for memory before it opens an attachment?

Yes. How much memory do u have free on the SD card and on the phone.

 

[CMYMUD]

Card 29.7gb, phone 2.4gb

 

[yodatom10]

Card 29.7gb, phone 2.4gb

Well what do u no u did get two bad phones. Make sure tommrow u try a attachment before u leave the store

 

[CMYMUD]

Well what do u no u did get two bad phones. Make sure tommrow u try a attachment before u leave the store

they mail them to you. I'm not leaving the store till they fix it!!!

 

[yodatom10]

they mail them to you. I'm not leaving the store till they fix it!!!

good luck

 

[FrankXS]

I can't open the attachment, its say I need to free up space ??. I have tried several types of attachments from several different sources. Does the email check for memory before it opens an attachment?

If you haven't already, I think you need to put your SD card in your computer and, at a minimum, run chkdsk on it. Or, format it. Yes, format would lose data, but you could just copy it to the PC first then copy it back after formatting. You've got to prove the SD card is in good shape.

I think it is highly likely that this is the issue.

- Frank

Sent from my HTC ThunderBolt 4G/LTE using Tapatalk

 

[yodatom10]

If you haven't already, I think you need to put your SD card in your computer and, at a minimum, run chkdsk on it. Or, format it. Yes, format would lose data, but you could just copy it to the PC first then copy it back after formatting. You've got to prove the SD card is in good shape.

I think it is highly likely that this is the issue.

- Frank

Sent from my HTC ThunderBolt 4G/LTE using Tapatalk

that could be the issue as when u get a new phone u don't get a new card.