Since the Gingerbread update, my voice mail isn't working right. The icon doesn't disappear once I have cleared out the messages AND then the message at the bottom of the screen still says I have messages.
Yesterday I did a battery pull and then the message icon stopped appearing.
I went into Verizon and they suggested a hard factory reset.
Still not working..........grrrr.
I email HTC and the reply is to let them know the device I am using and the carrier and explain the issue.
Can't their reps read English? I clearly didn't get someone who understands I have the Thunderbolt, it has been updated to Gingerbread and it is Verizon. My voice message icon is not working nor when I delete messages, the message at the bottom of the screen also doesn't clear.
What is there not to understand?
ohhh and then to have someone recommend google voice..........if I wanted google voice I would use it.
when someone wants their current issue resolved with THAT situation, please don't suggest another option, especially since the user also stated clearly they want their carrier voice message icon fixed.
If someone asks if there are alternatives, then fine. But actively listening.........I want my CARRIER issue resolved....I don't want an alternate voice message.
People not only need to read and know what the customer is asking, but stick to that problem and not suggest something else. That doesn't resolve the problem at hand. And when people talk to you, really listen to what the customer is saying. If they want a car, would you sell them an SUV?
I am on the band wagon. Sorry, but I am tired of being told well do this instead INSTEAD of resolving the issue.
Yesterday I did a battery pull and then the message icon stopped appearing.
I went into Verizon and they suggested a hard factory reset.
Still not working..........grrrr.
I email HTC and the reply is to let them know the device I am using and the carrier and explain the issue.
Can't their reps read English? I clearly didn't get someone who understands I have the Thunderbolt, it has been updated to Gingerbread and it is Verizon. My voice message icon is not working nor when I delete messages, the message at the bottom of the screen also doesn't clear.
What is there not to understand?
ohhh and then to have someone recommend google voice..........if I wanted google voice I would use it.
when someone wants their current issue resolved with THAT situation, please don't suggest another option, especially since the user also stated clearly they want their carrier voice message icon fixed.
If someone asks if there are alternatives, then fine. But actively listening.........I want my CARRIER issue resolved....I don't want an alternate voice message.
People not only need to read and know what the customer is asking, but stick to that problem and not suggest something else. That doesn't resolve the problem at hand. And when people talk to you, really listen to what the customer is saying. If they want a car, would you sell them an SUV?
I am on the band wagon. Sorry, but I am tired of being told well do this instead INSTEAD of resolving the issue.
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