First time poster, in need of some Thunderbolt and Verizon guidance.
Tonight i plugged my TB in as usual prior to bed, and something felt odd. I checked the USB port to find the plastic support and the pins had broken.
I've done some research and found that apparently its a known issue(?) and that VZW helped some customers get new phones due to it being under warranty.
Upon calling VZW they told me that it is not a known issue and that it will not be covered under warranty, that i would have to file a claim with the insurance company.
I called to file a claim, and upon asking if the deductible was truly $99 for a phone i paid under or about $160 for with a free extended battery, i contacted verizon back, they told me again, nothing they can do, its my fault it broke.
I paid $160 for this phone about 6-8 months ago, no later.
Does anyone have anything they can offer me in the way of support or assistance in what i should do?
I use my phone all the time for work and family, but also for NWS storm spotting and chasing for public safety.
PM or shoot a reply
thanks
Tonight i plugged my TB in as usual prior to bed, and something felt odd. I checked the USB port to find the plastic support and the pins had broken.
I've done some research and found that apparently its a known issue(?) and that VZW helped some customers get new phones due to it being under warranty.
Upon calling VZW they told me that it is not a known issue and that it will not be covered under warranty, that i would have to file a claim with the insurance company.
I called to file a claim, and upon asking if the deductible was truly $99 for a phone i paid under or about $160 for with a free extended battery, i contacted verizon back, they told me again, nothing they can do, its my fault it broke.
I paid $160 for this phone about 6-8 months ago, no later.
Does anyone have anything they can offer me in the way of support or assistance in what i should do?
I use my phone all the time for work and family, but also for NWS storm spotting and chasing for public safety.
PM or shoot a reply
thanks