I called Verizon and they gave me a number for HTC. HTC told me I would have to send them my phone to 'repair'. All I need is another one of these stupid cheapy little plastic lips that I can just snap back in to place. I told the guy that's too costly (time/effort and $) for such a small thing. He said it's part of the case and thus needs to be sent in. I said that my peers will have to see a crappy phone with missing pieces on the conference table during meetings. I said that in order to match my phone, I'll have to stick some masking tape on the bridge of my glasses. I asked "Is that what HTC wants"? He said, "Is there anything else I can help you with today".... My answer was no.