Yesterday I call Verizon to see if they're taking appointments for the Thunderbolt. They said "no". I also asked if I'm available for an upgrade. They told me to dial #832 or something like that. I received a text message that says "You are eligible to upgrade with discount pricing with a contract renewal..."
I start work at 10, I got to my Verizon store at 9:20. They said it would be like an hour; so I wait. I tell them I want a 1 year contract and I'm in a hurry. About 5 minutes later she's having issues. SIM card is in the phone and everything. She calls a manager over and the say the issue is I can't do a 1 year I need a 2 year. I show them the text message and ask them to show me where it says that at. I ask them to override it and they can't. I start gettin a little loud cause I wasted an hour of my day and now Verizon won't sell me the Thunderbolt and I'm 30 minutes late for work.
I storm out of there and call customer service and tell them my ordeal and all I want is a Thunderbolt on a 1 year contract. She places me on hold. I get to work and there's 5 people waitin for me. She comes back and asks where I want it shipped to, I giver her my address and she places me on another hold. She comes back and says it's shipping today. I then ask her about the free overnight, and she says the order is already done.
Well I won't have it until Monday, but at least I got the 1 year contract.
End of rant
I start work at 10, I got to my Verizon store at 9:20. They said it would be like an hour; so I wait. I tell them I want a 1 year contract and I'm in a hurry. About 5 minutes later she's having issues. SIM card is in the phone and everything. She calls a manager over and the say the issue is I can't do a 1 year I need a 2 year. I show them the text message and ask them to show me where it says that at. I ask them to override it and they can't. I start gettin a little loud cause I wasted an hour of my day and now Verizon won't sell me the Thunderbolt and I'm 30 minutes late for work.
I storm out of there and call customer service and tell them my ordeal and all I want is a Thunderbolt on a 1 year contract. She places me on hold. I get to work and there's 5 people waitin for me. She comes back and asks where I want it shipped to, I giver her my address and she places me on another hold. She comes back and says it's shipping today. I then ask her about the free overnight, and she says the order is already done.
Well I won't have it until Monday, but at least I got the 1 year contract.
End of rant