14 day return period

[my3chis]

Does anyone know if the 14 day return period starts when you order it or activate it? I ordered my Tbolt on a Friday but because of the weather I didn't get it until the following Wednesday.

Thanks for any info.

 

[Kronko]

I am almost sure that starts when you ordered it.

 

[jahe]

I ordered mine through Amazon, and in anticipation of possibly having to return it (sadly), asked them this question. They said 14 days from activation, and that I should call them to initiate the return, and then call Verizon, and then if there were any issue in the future, they would have a record of me contacting them as backup. Amazon's return policy is 30 days, but after 14 Verizon's ETF kicks in.

Of course, more authoritative than Amazon's CSR is Verizon's own policy (from the website), which says:

Return and Service Termination

You may terminate service for any reason within 14 days of activation. If you purchased a wireless device at a promotional price at the time of activation, you must return it within the device return period to avoid being assessed an Early Termination Fee of $175, or $350 if you purchased an Advanced Device. You will remain responsible for your Activation Fee unless you terminate service within three days of activation.

 

[Carbon Stig]

Ordered mine from wirefly.com and the 14 day trial starts from the day they activated it.

Does anyone here know if I cancel my contract with Verizon, will I incur a penalty from wirefly before they receive the phones? I know shipping will take a while so wirefly will probably receive the phones past the 14 day trial with Verizon. Basically, can I cancel my contract with Verizon while my phone is in transit to wirefly?

 

[my3chis]

Thanks all.

I really love my Tbolt but for I haven't seen a big enough difference between it and my Dinc (other then the much bigger screen) to justify the $ right now. Maybe in he next week I will find something on it that I can't live without.

 

[Spoon]

i believe if you order through VZW .. it's 14 days from the day you received the device.

 

[JRZLocal]

It's 14 days from when you get the device. If you get it in the store it starts that day... if you order online it's from when you receive it.

 

[ShaggyKids]

I tend to think it's when you activate it, it's really not your phone nor is it in working order until that happens. So, how could you try it out until that time?

 

[Shygar]

I tend to think it's when you activate it, it's really not your phone nor is it in working order until that happens. So, how could you try it out until that time?

I don't know Verizon's policy, but I would think since you have the option of trying it out the day you buy it, that it would start then. Plus there are a lot of features you can use without ever activating the phone.

 

[jahe]

Careful! I just realized that, at least for those of us who ordered through Amazon, the phone was activated when shipped. I placed my order March 16, it shipped March 17, and I received it March 21. It was officially "activated" March 17 according to Verizon.

Perhaps I could call Verizon and argue that that isn't consistent with the idea of a 14-day trial period, but I wouldn't take a risk like that and face a $350 ETF.

 

[wirefly_kim]

Ordered mine from wirefly.com and the 14 day trial starts from the day they activated it.

Does anyone here know if I cancel my contract with Verizon, will I incur a penalty from wirefly before they receive the phones? I know shipping will take a while so wirefly will probably receive the phones past the 14 day trial with Verizon. Basically, can I cancel my contract with Verizon while my phone is in transit to wirefly?

If you cancel your service with Verizon within their 14 days, and we receive the phones back within the 30days of our trial period, then you will not be considered to be in violation of our terms and conditions. Let me know if you have any other questions that I can answer for you, or if you have specifics about this order, please PM me and include your order number so I can provide you with the best information about your order.

 

[mc21]

Careful! I just realized that, at least for those of us who ordered through Amazon, the phone was activated when shipped. I placed my order March 16, it shipped March 17, and I received it March 21. It was officially "activated" March 17 according to Verizon.

Perhaps I could call Verizon and argue that that isn't consistent with the idea of a 14-day trial period, but I wouldn't take a risk like that and face a $350 ETF.

are you sure about this? i updated through amazon once and it was definitely not activated as that would turn my current line off. it was set up to be activated but i still had to dial *228 on the new phone when i received it.

i believe it starts on the day you receive it if shipped from verizon.

 

[hockeymn25]

it from day of activation, case closed!

 

[jahe]

Well, perhaps it's different if you ported a number, but mine was a new line. Unfortunately they refused to port my current number, and they activated the new line before the phone arrived.

I did talk to Verizon yesterday about reception problems I'm having and also brought up this issue, which just got a sort of "yeah, that sucks, but that's how it works" response. I didn't bother trying to escalate the issue -- just have to decide today what to do, which is a bummer, but I guess there's not much I'd know in a few days that I don't know now.