I break down the warranty replacement legalese super simple:
1. Its refurbished. We all know this already. You provide the battery, cover, and charger from your current phone.
2. You now have five days to get the defective device in the mail to avoid full retail charge. Verizon does not need to receive it by then, it just has to be post-marked by then.
3. If the defective device shows MAJOR damage, such as a cracked screen/body, you will be charged $99 for a feature phone or $299 for a smartphone. Verizon will also email you photos of the damage in question. Verizon cannot return your old device once it has been shipped to us.
NOTE: We currently have no fees for what we call NTF (No Trouble Found) devices that are returned. However, I would not abuse that as I get a strong feelings from some of the memos I've received that NTF fees may be on the horizon. What this means is you make absolutely sure that you have done all the troubleshooting with the Tech Support over the phone. A battery pull does not constitute all the troubleshooting. If the Tech Support agent seems to skip things, back his ass up and make him do it. Trust me, the extra 10-15 minutes it should take for that will make you happier later when you don't have to worry about a $50 NTF fee or some other such nonsense.