Wifie is having reboot issues with her phone mine is fine. So I called Verizon today and said look we have had this thing replaced several times now and we are still having bad reboot issues with this one handset. Verizon girl says Oh I know we are having issues with that handset since the software update what can we do to fix your problem. Startled I say.... Ahhhh I would like a handset that works properly....she says would you like to try a Charge instead?????? I'm like your going to send me a new phone Oh yea let me see if I have any in stock Oh yea I do I say OK! she says it will be FedEx overnight. WOW! Now im not a big fan of the phone but at least Wifie will have a new handset.