1. ruvim.boyko's Avatar
    Okay. Here's the deal. I'm helping a friend of mine, so this isn't my phone. This phone is locked with a pattern. After too many wrong tries (kids), the phone is asking for email address and password. This is normally not a problem, but data and wifi are turned off, so when email and password are entered, the phone isn't connected to internet, amd can't communicate with Google servers in order to confirm the username and password. Is there any way to turn wifi or data on without unlocking? Or is there a way to reset the phone so that my friend could sign in with the pattern lock?
    We want to avoid factory resetting the phone because it isn't backed up.
    03-16-2014 11:38 AM
  2. AKFL3TCH3R's Avatar
    Turn on phone screen, then hold the power button until you get a menu with different actions you can perform, then click power off and confirm it, then restart the device.

    Posted via Android Central App
    03-16-2014 12:11 PM
  3. ruvim.boyko's Avatar
    Restarting the device doesn't reset the security. When it powers back on, it still asks for username and password.
    03-16-2014 12:26 PM
  4. AKFL3TCH3R's Avatar
    Try entering recovery mode and seeing what you could do?

    Posted via Android Central App
    03-16-2014 01:14 PM
  5. ruvim.boyko's Avatar
    How do you enter recover mode on this phone?
    03-17-2014 10:10 AM

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