1. Andy Lam1's Avatar
    Im trying to get the new kit kat from the pc software upgrade assistant and for some reason i can get installed but the software is not seeing the device. It tells me to unplug and reconnect the phone to get it to work but that is not working. I uninstalled the software from the pc and reinstalled it but with no luck;(
    PS: even though i got it disabled why is avast saying there is a virus in this software?
    04-17-2014 10:42 PM
  2. dcleveng's Avatar
    Under PC Connection on the phone, set it to internet connection > Ethernet. Then plug it in to your PC.

    Posted via Android Central App
    04-17-2014 11:12 PM
  3. Andy Lam1's Avatar
    Well do, im gonna try as soon as i get out of work... Wonder why they dont say this stuff in the program thats why people struggle...
    04-18-2014 01:57 AM
  4. AZDroid's Avatar
    That doesn't work for me, even if I put it in media mode, the upgrade assistant automatically changes it to the internet connection mode. But then it never gets past checking device info.
    04-18-2014 07:11 AM
  5. Andy Lam1's Avatar
    I got it to work, i downloaded the lastest usb drivers from LG website on there support window click downloads and manuals then it well ask you for a model number lgvs980 the top one is verizon and then click on software update and install the lastest usb drivers
    04-18-2014 07:26 AM
  6. AZDroid's Avatar
    I updated drivers too, still won't get past checking device info. Glad you got it to work for you
    04-18-2014 11:13 AM
  7. bigpetefox's Avatar
    I was having a ton of issues with getting the software to update my phone. Patience is a virtue, I just checked the OTA, and I got a 600MB+ file downloading right now!

    I own a white model G2, and it's an awesome device!
    04-18-2014 01:53 PM
  8. Bryan Barcroft's Avatar
    I cannot seem to get the installer to run. The problem is the phone won't stayed connected as an installer. I don't even have the option to connect as installer. Does anyone have any suggestions?
    04-18-2014 06:00 PM
  9. AZDroid's Avatar
    The OTA is available now, have you tried to see if you can get it that way?
    04-18-2014 06:04 PM

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