06-18-2017 12:42 PM
67 123
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  1. Jake Cotner's Avatar
    So I installed some system update that they sent me last night. When I restarted my phone this morning, it just says "Firmware Update: DO NOT UNPLUG the USB connection until the process is complete." When that screen showed up, my phone wasn't even connected to anything. So, I plugged it in via USB to my Mac, and the screen hasn't changed at all. The meter on the screen still shows 0% of the process is complete. Do I have to plug it in to a PC in order to finish the update?
    Frank Burns1 likes this.
    05-18-2014 03:24 PM
  2. buenarc's Avatar
    you need to go to a repair for this to work. the update is corrupted.
    05-18-2014 07:24 PM
  3. Shirley Howell's Avatar
    My LG G2 has done the same did you manage to sort the problem out oor did you have to take yours to a shop for repair? Thanks
    06-16-2014 05:22 PM
  4. K Man11's Avatar
    Has anyone been able to figure this out??? My LG G2 is just stuck on the firmware update screen, and you cant do anything? How do you fix this?
    06-29-2014 11:14 AM
  5. swapnil waichal's Avatar
    same with my nexus 5 . Just tried it with my phone - turned off, then connected USB cable/wall charger while holding vol up and sure enough it went into download mode. I unplugged the cable, then held the power button until the phone restarted. Booted as normal.
    08-12-2014 10:01 PM
  6. thoticus's Avatar
    same thing with mine can you help me
    09-01-2014 04:16 PM
  7. Keith Feasley's Avatar
    Press and hold the power button till the LG symbol appears, phone will restart.
    09-02-2014 01:50 PM
  8. Edwin Nithleg's Avatar
    Thank you my lg l70 works now
    01-05-2015 06:30 AM
  9. bridgette64's Avatar
    What is the cause of this problem? I phone is frozen.
    01-09-2015 06:33 PM
  10. khadir waajid's Avatar
    What is the cause of this problem? I phone is frozen.
    Just simply take ur battery out
    02-24-2015 08:00 PM
  11. NotTrue's Avatar
    Just simply take ur battery out
    Ha ha very funny.... lg g2 battery is integrated
    04-14-2015 10:42 AM
  12. Emre Yzc's Avatar
    did you solved the problem ? ı have same and ı cant do anythıng :/
    04-25-2015 07:44 AM
  13. Arnav Jain1's Avatar
    I had got an update from PC suite and then 65% through it decided to stop so now my phone is stuck in firmware update mode and i cannot do anything. Someone help because getting to repair may not work. Btw i am not rooted
    04-28-2015 12:57 PM
  14. Vlad Buzan's Avatar
    Mine did the same. I used LG mobile suport tool to update and it worked. Maybe it will work for you too.
    05-09-2015 06:23 AM
  15. Tiffany Smith7's Avatar
    thank you I held the power button down for about a minute and it came back on till the lg came across..
    05-15-2015 02:17 PM
  16. Markella Sr's Avatar
    What happened ?I have the same problem with you...what did you do?plz help me :/
    05-23-2015 08:52 PM
  17. Markella Sr's Avatar
    I had got an update from PC suite and then 65% through it decided to stop so now my phone is stuck in firmware update mode and i cannot do anything. Someone help because getting to repair may not work. Btw i am not rooted
    What did you do?
    sheila hersey likes this.
    05-23-2015 08:52 PM
  18. Thijs van den Berg's Avatar
    What did you do?
    same problem, I was at 49% , does anyone have a solution yet??
    05-31-2015 02:55 PM
  19. Claudiu Cocan's Avatar
    Guys! I had the exact same problem today. My solution was to keep pressing the "try again" button every time the error appeared on my computer screen. It took some time but the error was appearing at different levels each time in this order : 45% 57% 65% 80% and next the instalation was completed. If it doesn't work try switching to another computer if you can. After the firmware update hits 100% your phone will restart and the LG logo will appear(the led changes its color during this process). At this point you have to just wait a while. Then a dialog box will appear saying that the applications on your phone are configuring themselves. After that your phone will start and work normaly. The cause of the error is the lack of memory on your phone. If those idiots working for LG would say "YOU DON'T HAVE ENOUGH STORING SPACE" this stuff would not happen.
    The phone is not rooted!(IMPORTANT)
    Phone name: LG G2
    Phone model: D802
    Old software: 4.4.2 (KitKat)
    Actual software: 5.0.2 (Lollipop)
    I hope this hellped you solving the problem.
    06-20-2015 01:46 PM
  20. Frank Burns1's Avatar
    I am getting the same firmware update screen, just unplug your phone and remove your battery. Plug your charger cable into one end of the phone, then the other end into the power source. If that doesn't change anything, reverse it, plug the power source in first. My LG screen reports the phone as #unrooted but when I think of the different brands I've bought, if you think about it, most are #rooted before they start production?
    06-24-2015 08:47 PM
  21. Pypenho's Avatar
    hi.

    i have the same problem, but my PC doesnt recognize my phone as a USB device so i can´t flash my phone.

    i really don´t know what to do.

    can anyone give me some help.??

    Btw i have a LG G3

    thank you all

    (sorry for my english...)
    07-03-2015 11:13 AM
  22. Noni-Ayanna Gobern-Roach's Avatar
    Thank you Keith!!!!!!
    07-07-2015 09:57 PM
  23. kmiglioo's Avatar
    Claudiu Cocan was right.
    07-12-2015 05:41 PM
  24. kmiglioo's Avatar
    Guys! I had the exact same problem today. My solution was to keep pressing the "try again" button every time the error appeared on my computer screen. It took some time but the error was appearing at different levels each time in this order : 45% 57% 65% 80% and next the instalation was completed. If it doesn't work try switching to another computer if you can. After the firmware update hits 100% your phone will restart and the LG logo will appear(the led changes its color during this process). At this point you have to just wait a while. Then a dialog box will appear saying that the applications on your phone are configuring themselves. After that your phone will start and work normaly. The cause of the error is the lack of memory on your phone. If those idiots working for LG would say "YOU DON'T HAVE ENOUGH STORING SPACE" this stuff would not happen.
    The phone is not rooted!(IMPORTANT)
    Phone name: LG G2
    Phone model: D802
    Old software: 4.4.2 (KitKat)
    Actual software: 5.0.2 (Lollipop)
    I hope this hellped you solving the problem.
    yup this is helps, it took a 2-3 hours but it worked.
    07-12-2015 05:42 PM
  25. Valeria Higuera's Avatar
    Press and hold the power button till the LG symbol appears, phone will restart.
    The suggestion worked so well thanks
    07-15-2015 11:29 PM
67 123

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