1. XXI's Avatar
    When I try to update 2 apps Sport Center and Directv the Google Play downloads them then screen goes black then I get this message Can't update apps-1385079946826.jpg

    I cleared cache, I reset my phone and still keeps happening. Can anyone explain this? Or anyone have a quick fix?
    Sent from my Note III
    11-21-2013 06:27 PM
  2. William T Riker's Avatar
    You said you cleared cache, did you also clear data of Play Store?
    11-21-2013 08:14 PM
  3. XXI's Avatar
    You said you cleared cache, did you also clear data of Play Store?
    Yes

    Sent from my SM-N900V using AC Forums mobile app
    11-22-2013 10:36 AM
  4. James Giove's Avatar
    i have spoke with samsung support about a few problems with stuff not working or freezing up. 99% of the time this can solve many software issues.

    Power down device
    Pull battery, wait 20 seconds
    Insert Battery
    Enter Recovery Mod by Holding POWER, VOLUME UP, & HOME BUTTON TOGETHER
    Wait for vibrate and screen to appear and release power button, then release all buttons when recovery screens opens
    scroll down with volume keys to "WIPE CACHE PARTITION" select using power button
    when finished select REBOOT SYSTEM NOW
    11-22-2013 11:09 AM
  5. XXI's Avatar
    i have spoke with samsung support about a few problems with stuff not working or freezing up. 99% of the time this can solve many software issues.

    Power down device
    Pull battery, wait 20 seconds
    Insert Battery
    Enter Recovery Mod by Holding POWER, VOLUME UP, & HOME BUTTON TOGETHER
    Wait for vibrate and screen to appear and release power button, then release all buttons when recovery screens opens
    scroll down with volume keys to "WIPE CACHE PARTITION" select using power button
    when finished select REBOOT SYSTEM NOW
    Is this factory reset?

    Sent from my SM-N900V using AC Forums mobile app
    11-22-2013 12:28 PM
  6. James Giove's Avatar
    No it is not. you will not lose any information
    Is this factory reset?

    Sent from my SM-N900V using AC Forums mobile app
    11-22-2013 05:00 PM
  7. James Giove's Avatar
    factory reset is in option in that menu though, your picking "wipe cache partition"
    11-22-2013 05:01 PM

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