1. joelarrabee's Avatar
    I just upgraded to KitKat and am having trouble with the visual voice mail. Anyone else having issues or know of a fix?

    Sent from my SM-N900V using AC Forums mobile app
    05-12-2014 05:03 PM
  2. atrain311qes109's Avatar

    Sent from my SM-N900V using Tapatalk
    05-12-2014 05:09 PM
  3. taeisme's Avatar
    Yes, I am. I spent all day on the phone and with VZW and no one knows what the problem is.
    05-12-2014 05:09 PM
  4. russel5150's Avatar
    I keep getting an alert to updare the visual voicemail. Then it says theres a problem.. I finally turned the voicemail sound off cause its annoying ever ten mins

    Posted via Android Central App
    05-12-2014 05:40 PM
  5. joelarrabee's Avatar
    As long as it took for VZW to roll out the update you think everything would work correctly.

    Sent from my SM-N900V using AC Forums mobile app
    BBSeattle and taeisme like this.
    05-12-2014 07:20 PM
  6. BBSeattle's Avatar
    Was on the phone with VZ tech for 40 minutes, they have no idea what to do.
    It appears that anyone who upgrades to KK and has subscribed to the $2.99 a month Visual Voicemail will have an issue.
    Your regular dial in voice will work but the VVM (visual voicemail) will not.
    Here's a thought; if you currently are paying for VVM, maybe cancel it until after KK is loaded on your phone.
    smrdroid likes this.
    05-12-2014 08:30 PM
  7. Nakrohtap's Avatar
    Maybe this is part of the reason the update was pulled. Not to ruffle anyone's feathers, but what is the benefit of paying for visual voice mail when you can use Google voice for free? Maybe if Verizon would stop bloating their software up, the update would have been easier to pass through through their channels sooner. Possibly, someone posted the wrong update? I can't see them taking this long as having a glitch. It doesn't make sense.

    Sent from my SM-N900V using Tapatalk
    05-12-2014 09:43 PM
  8. joelarrabee's Avatar
    Just an update. This morning visual voice mail is working. VZW music have been busy last night.

    Sent from my SM-N900V using AC Forums mobile app
    05-13-2014 10:40 AM
  9. phathands's Avatar
    As long as it took for VZW to roll out the update you think everything would work correctly.

    Sent from my SM-N900V using AC Forums mobile app
    Especially for something that was immediately obvious to everyone else!

    Sent from my XT1060 using AC Forums mobile app
    05-13-2014 10:44 AM
  10. BBSeattle's Avatar
    Yesterday's Visual Voicemail fiasco made me go look into Google Voice....wow, should have done this a long time ago.
    It's free and I now can either hear the voice mail or read it from a text message.
    Goodbye Visual Voice Mail.....

    Here are the instructions from XDA member Tru7h
    Default [GUIDE] Google Voice on your Verizon GS3
    So, you want visual voicemail without having to pay the $2.99/month for it?
    The answer is already here, it's called Google Voice.

    I'm going to show you how to set up Google Voice and visual voicemail on your Verizon Galaxy S 3.

    Step 1: Get a Google Voice number. It's free and all you need to do is go to voice.google.com
    Follow the steps shown on Google Voice. Yes, you need to authenticate with an existing phone number
    before they give you a Google Voice phone number.

    Step 2: Once you have your GV number, I recommend removing any voicemails on your Verizon voicemail mailbox.

    Step 3: On Google Voice on your computer click on the gear icon and open settings. Uncheck the boxes for forwarding,
    Click on Groups & Circles.
    Click on the edit button for all contacts and uncheck the boxes labeled Ring my: Mobile (or landline) and Google Talk.
    Click on the edit button for anonymous callers and uncheck those boxes too. The reason for this is to make sure callers
    are sent straight to voicemail if you don't pick up.
    Check attachments for what to uncheck.

    Step 4: Download and install Google Voice from the play store. :/ can't link it.

    Step 5: I like to use the default dialer and my own cell minutes for outgoing calls, but if you want to use your GV number
    for outgoing calls you can select that.
    Check attachments for options.

    Step 6: Now you are going to change your voicemail to Google Voice in the dialer app. Open the dialer, hit the menu button and tap settings,
    tap voicemail, tap Service and choose Google Voice. You will see a warning, ignore it for now because we'll take care of
    that in the next step.

    Step 7: Now you are going to dial some phone numbers to set up the forward on no answer system. Where you see [GV number]
    Insert the phone number Google gave you. When you dial these numbers Verizon will automatically hang up on you... jerks.
    Numbers to dial:
    *71[GV Number]
    *90[GV Number]
    *92[GV Number]

    Step 8: You should now have Google Voice set up so that whenever anybody calls you and it would normally go to Verizon's voicemail
    service they will now automatically be forwarded to Google Voice and leave a voicemail there. Go and test it with another

    Steps to remove Google Voice. If for whatever reason you want to remove Google Voice and use Verizon's voicemail just follow these steps.

    Step 1: You have already disabled forwarding in Google Voice. This feature sends callers from your GV number to any forwarding phones you set.

    Step 2: Open the android dialer, hit the menu button, scroll down to Voicemail, tap it, tap services, and choose your carrier/verizon depending on your rom.

    Step 3: Dial *73. Doing this removes the call forwarding settings we did earlier. Dial *86 to make sure you can connect to your voicemail.
    05-13-2014 11:36 AM
  11. harpman's Avatar
    What a joke!! Verizon is always the hold-out for updates and they tell you it's because they need to regression test the OS before release. Having nothing but issues with my GF's Note 3. And yes, VZW support does not have a clue. They are now telling me to do a factory reset on the phone. It's not going to happen!!
    05-17-2014 07:34 PM
  12. trucksmoveamerica#AC's Avatar
    I just tell Verizon rep that I've already done the factory reset when I tell them the problem and I've tried this and done a factory reset, then we move on.

    Sent from my GT-N8013 using Tapatalk
    05-18-2014 01:09 AM
  13. d.vann10's Avatar
    So, before the update, I had visual voice-mail disabled. After the update I can't re-enable it since it is now supposedly free. Does anyone know a fix for this??
    05-18-2014 11:58 PM
  14. roballo11's Avatar
    Hey all, so i know there have been a lot of questions around this issue. I've dealt with this issue quite a bit over the last few weeks. all you need to do is have your voicemail re-provisioned through my Verizon or if you call in they can do it too. after that all you need to do is clear data for the app and re-open it and you'll be up and running.

    Source: I'm a customer service specialist ;-)
    07-09-2014 10:39 AM
  15. mwyattea's Avatar
    Lw - sorry must have been a pocket post!

    Sent from my SCH-I535 using AC Forums mobile app
    07-12-2014 05:08 PM
  16. tjmethod's Avatar
    Hello I lost my visual voice mail after I installed baja rom on my note3 on kk can you tell me how to get it back?
    07-15-2014 02:32 PM

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