Kitkat 4.4.2 Update effectively kills Visual Voice mail!

[uberterrific]

I updated my Note 3 to KitKat 4.4.2 using Kies3 software. It works great, but visual voice mail is now DOA & impossible to use! This has GOT TO BE FIXED! I see that a few others are having the same problem. I called Verizon tech Support about it & was informed they have no idea how to fix it. The update updates your voicemail app & then asks you to sign up for "free visual voice mail", but then you get an error.... VERY ANNOYING!!! Anyone else having this problem too?

 

[beh]

It is most likely a Verizon visual voice app problem. I too got the glossy red message panel saying to call Verizon. But of course they don't know anything yet. My guess is that when the OTA upgrade comes out there will be a fix completed by Verizon.

 

[pdub73]

It is working now...

Sent from my SM-N900V using AC Forums mobile app

 

[aqwesd]

It is working now...

Sent from my SM-N900V using AC Forums mobile app

Same here, just got it set up. I did have to re subscribe to premium.

 

[beh]

Working for me now also. Seems Verizon got the visual voice mail app fixed.

 

[Spencerdl]

So I assume (really hate to assume anything), that Verizon got the KitKat update correct?

 

[akopa]

The Visual Voice Mail settings in your Verizon Account need to be changed. Must change to "Visual Voice Mail Free" or to "Premium Visual Voice Mail" @ $2.99 per month. Once changes are made Visual Voice Mail will work.

 

[uberterrific]

yea, it seems that its now been fixed

 

[beh]

I checked my account online and reset the visual voice mail back to basic ($0.00) and the free premium trial was discontinued.

 

[sandra_17]

Has anyone else lost the contents of their voice mailbox? Installing kitkat somehow removed vvm from my account. Customer service said that after the update my account showed NO voicemail whatsoever (not visual, nor basic). They had to re-add the feature to my account - with an empty mailbox and told me previous messages are permanently gone. VZW stores no backups of your account content on their servers??? Really?

 

[inurgalaxy]

I spent 30 minutes talking to a very nice young lady from Verizon about this issue. The conclusion? Samsung! They made a new app that is not compatible with the Galaxy Note 3. Soooooooo.....now what?

 

[crazed_z06]

Why do you guys use Google Voice for voicemail?

 

[Simon_y7]

The Visual Voice Mail settings in your Verizon Account need to be changed. Must change to "Visual Voice Mail Free" or to "Premium Visual Voice Mail" @ $2.99 per month. Once changes are made Visual Voice Mail will work.

Just spoke w/ a 2nd level tech, acc. to whom there's no such thing as "Visual Voice Mail Free." The one and only visual mail is @ $2.99/month.

 

[Spencerdl]

Just spoke w/ a 2nd level tech, acc. to whom there's no such thing as "Visual Voice Mail Free." The one and only visual mail is @ $2.99/month.

Verizon Visual Voice mail is FREE, Premium Visual Voice mail is 2.99/monthly (more options). The first 30 days after KitKat update the Premium is Free. It's a different Visual Voicemail with KitKat, but I've had it on my Verizon iPhone 5s since December for FREE

 

[Jude526]

Remove the battery while phone still on. Keep out a few seconds. After putting battery back in and powering up it should work. Mine did

Posted from my awesome Note3

 

[barry88]

another unhappy person with voice mail through my cars bluetooth with google Kit kat

 

[steve kerkeles]

my co.has 5 s4 phones and three of them are doing this.
samsung and sprint cant fix
told me to spend $200 for a "free" upgrade

 

[Hghlndr]

Crazed_z06:
I've been a happy fan of Google Voice since the Grand Central days. The basic premise is you get one phone number given by Google, that will ring whatever phone you point it to: home, work, mobile, etc.
Since I have only a mobile number, (unplugged in 2002), simply use it and forwarded my verizon phone number so that it would answer and I can create any number of outgoing voicemail messages for family, clients, individuals, businesses, etc., and it has worked for my needs. You could save and keep the VM on Google's servers for as long as you like as well; that, and a somewhat laughable voice transcription of the recipients message is sent via text/email and kept as well.
It's been great for years, and now in the last few days GV has been merged with Hangouts. Am still testing the waters and seeing how it goes.
Good luck! Peace

Posted via Android Central App

 

[Jude526]

I had to get a new SIM card and it messed it up. I couldn't get it to work after having to sign up for it again. I rebooted it after and that did the trick

Posted via Android Central App

 

[Kaliaila]

With the free 30 day trial of Premium, does it automatically default to basic or start charging?