1. tdg573's Avatar
    My phone began to run Backup Assistant at 3:00 a.m. and is still running. When I click on it at the top of my home screen, it takes me to a status screen that says "Last backup attempt: Contacts backed up: 141" and "Last backup Today, 02:50 PM, Failed". I don't know how to disable this program. It's been running for almost 12 hours and is draining my battery. Any advice?
    06-04-2013 02:52 PM
  2. Averix's Avatar
    First, go into your Verizon account and make sure it's not on your feature list for the paid version.
    Second, go into your Settings->More->Applications. Find the Backup Assistant app and clear cache and data.
    Third, in that same app list, find Sync Service. Clear its data and cache, then disable.
    Fourth, reboot your phone.
    Hopefully that will help.
    Edge1978 likes this.
    06-04-2013 03:35 PM
  3. tdg573's Avatar
    So far, so good. Thanks.
    06-04-2013 05:12 PM
  4. paintdrinkingpete's Avatar
    Yup...just disable it...Google syncs everything you need, and Verizon's app just sucks battery and resources.
    06-04-2013 05:28 PM
  5. kladysandroid's Avatar
    Yup...just disable it...Google syncs everything you need, and Verizon's app just sucks battery and resources.
    I just did this, but how do I confirm that I've set up Google correctly so that it is syncing everything I need? Thanks.
    06-05-2013 12:18 PM
  6. BeverlyF's Avatar
    Old thread, but helpful to me with my new S4. In order to find the Backup Assistance Plus app and the Sync Service I had to go to Settings, More, Storage, then tap Applications. Hit the ALL tab up top (or RUNNING if it's currently running) to find the two programs to disable.
    abh413 likes this.
    12-01-2013 01:47 PM
  7. Bankokbob54's Avatar
    I don't know what's going on with my phone(S3)the last week or so, but I started getting that Backup Assistant Plus message everyday and I'm like.... I don't need to Sync squat. I'm past being sick and tired of Google, Verizon and Yahoo telling me what they want to do with my device, or service. If I want them to do something with my device, or service I'll freaking ask them. I did what Averix said. I hope it works.
    01-02-2014 06:20 AM
  8. Ranger Gord's Avatar
    Averix, I just went through your instructions and it seems to have taken. Thanks
    Have Samsung Galaxy S4
    05-18-2014 08:16 AM

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