My mom has new s4 on verizon and she is on a response team where she gets important messages texted by 911 on her cellphone. They send the messages currently to
herphonenumber@vtext.com. She would like to set this to a different ring tone so she knows its urgent just this address but each time they send a message out it comes from a different set of numbers. Verizon stores say this is not possible to do at this time. We then tryed to create a work around by having the messages come to her gmail account and create a filter that anytime it came from that 911 address it would forward as a text. We then created a contact in the phone called 911_alert and assigned it her contact texting address with no luck in tripping a unique notification sound. Next we tried to created a filter that said anytime it was from 911 to place in priority inbox and set off unique notification with no luck. The thing we can't figure out on the phone is when I go to my name and change the notification tone , save then send my mom a text it goes to the default sound. We can't for the life of us to get it to change the sound. When looking at the settings>notif> change sound it won't change for anything coming in there has to be another location to change these sounds. The name changes but not the sound it stays default. we rebooted the phone with no luck. The other idea was to create another gmail account and assign it a notification and give that address to the 911 dispatchers database.
2nd part we have been using Zedge app for new notifications and ringtones. When going to settings>sounds> notific> we don't see any of the new sounds we downloaded .We can find the ringtones but not the notifications only the default samsung ones.
I was also told another work around could be to create a new gmail account for and give that to 911 giving that email account a different notification sound really don't want to setup another email address just to assign a different notification sound.
help please.
