1. blue lion's Avatar
    I downloaded the Verizon update last night and now I can't use my camera (the standard camera app). I've tried rebooting, clearing the cache, and leaving the phone off for 15 minutes.
    Any suggestions? Thanks.
    12-18-2013 06:06 PM
  2. fatboy97's Avatar
    I downloaded the Verizon update last night and now I can't use my camera (the standard camera app). I've tried rebooting, clearing the cache, and leaving the phone off for 15 minutes.
    Any suggestions? Thanks.
    Typically clearing cache will work.... but this is the sequence I would try... go into Settings > More tab > Application Manager > All tab > Camera > Clear cache, then Clear data > home button, reboot without opening the camera.
    12-19-2013 11:38 AM
  3. blue lion's Avatar
    Thanks but that didn't work either. Anyone else?
    12-20-2013 04:00 PM
  4. fatboy97's Avatar
    Thanks but that didn't work either. Anyone else?
    Wipe cache...
    1) Power off
    2) Hold down, Volume Up and Menu button... with those two held down press the Power button... after your device vibrates release the Power button, continue holding down the Volume Up and Menu until the recovery menu shows up, release the buttons.
    3) Scroll down using the Volume Down and select "Wipe cache partition"... when you are ready push the Power button.
    4) After it has wiped the cache, select "reboot system now"... press the Power button.

    ***EDIT: If this does not work then I'd suggest doing a Factory Reset. It's about the last thing I can think of... of course you should backup whatever you can before doing this.
    12-24-2013 12:19 PM

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