01-09-2015 08:15 AM
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  1. tharockstar007's Avatar
    I received replacement phone with NG6 already on it. I'm not having any reboots at all. I'm getting Cooling Down in notification panel about twice a day and I have to charge it 3 to 4 times a day. Battery draining quick. Any suggestions would help
    11-12-2014 12:46 AM
  2. lankymo's Avatar
    After I updated my phone I experienced forced reboots and extensive battery drain. At first I just assumed that there would be an emergency fix since it was so bad. When the problem started effecting my performance at work then it became more than an annoyance.

    I pay premium for this phone and I am receiving poor service from both the manufacturer and Verizon. The worst part is that contacting them is a usually a waste of my time and essential will cost money. How many of you bought new batteries or paid to get a replacement phone? Screw that.

    I ultimately decided to do a hard reset. And as others have mentioned is just another disruption of service while I paid premium for the phone. This is not a budget phone and though it's outdated we paid premium. After the hard reset the rebooting stopped for the most part. The exception being Pandora. I downloaded no applications. Just used the ones that were on my phone after factory reset. Pandora always drained my batter or reset my phone. Unplayable, I uninstalled Pandora....yet another service disrupted. Lucky I am not currently subscribed to its premium service.

    I still get battery drains real bad. It ruins my phone experience. I want compensation but I know I'll just get more grief if I Contact Verizon. I'll hear the same stupid talking points....

    I'm disgusted that I pay for premium service on a premium phone and its pretty much garbage now because of a lousy update.

    I rarely get motivated but I am. From now until my contract is up my goal is to turn 5 people off of Verizon a week. I can get out there and get it done. Work saw what Samsung and the android platform can bring to the table first hand. Will be easy to convince them of the unreliable software being released by Samsung.
    Kirk Johnson2 likes this.
    11-12-2014 10:22 AM
  3. Kirk Johnson2's Avatar
    Just got off the phone with Verizon, Basically your screwed if the update messed up your phone and you dont have the extended warranty. There final soloution? Have samsung inside best buy reinstall android OS, and if that doesnt work they want me to send it to Samsung can you imagine LOL.
    11-16-2014 05:44 PM
  4. jrh4054's Avatar
    Bankokbob54, you're very lucky, and in the minority by far, not to have problems with the NG6 update. I'm delaying it as long as I can.
    11-19-2014 01:58 PM
  5. jrh4054's Avatar
    To reinstall your apps, on your computer go to your account on the Play Store website. It shows all the apps, you've installed, including ones you've deleted, on your phone. You can reinstall them directly to your phone from this site.
    11-19-2014 02:05 PM
  6. Leo G's Avatar
    11-19-2014 07:55 PM
  7. MoneyBags007's Avatar
    I biffed and touched "install now". I now have the NG6 baseband version. Lost control of using GPS independently (and conveniently). Navigation was the first deficiency I have noticed.
    11-19-2014 08:24 PM
  8. jone5425's Avatar
    Has anyone else been having issues with their s4 powering off by itself, then after booting it back up manually the battery reports it has drained ~30%? It has done this multiple times over the last week for me. The battery indicator then basically trickles up in % during use - eventually catches up to where it should be.

    I've already done a factory reset recently after the original update.
    11-20-2014 08:45 PM
  9. Leo G's Avatar
    I biffed and touched "install now". I now have the NG6 baseband version. Lost control of using GPS independently (and conveniently). Navigation was the first deficiency I have noticed.
    I "biffed" too. I went to press a button and the nag screen suddenly appeared a split second before my finger hit the screen. The phone started to shut down, I was livid.

    So much so I ripped off the Otterbox case then the back and dumped the battery out. I knew this wouldn't work as others have tried. I waited 30 seconds of so looking at the phone in disgust. I put it back together and turned it on. It immediately turned back off and the install started up again. 10 seconds later a screen came up "Update Failed" The phone proceeded on it's way with the boot and when it stopped I had no more icon in the corner indicating an update awaiting. I waited a while expecting it to show and nothing. Here it is the next morning and still no update icon. I think I've circumvented it. I expect if I reboot the phone it will show again. But for now, no nag screen
    11-23-2014 08:37 AM
  10. Puffi's Avatar
    To everyone here, I have a quick question. I am still running Android version 4.4.2 and have NC5 as my baseband version. My phone wants me to do the newest software update, but I am extremely skeptical. If I choose to take the software update, can anyone tell me what version Android would be? And would it upgrade me to NG6? Many thanks to whoever can answer.
    11-23-2014 09:23 AM
  11. Leo G's Avatar
    The upgrade will take you to NG6. If you don't want it root your phone with Towelroot. Then download SuperSU and then rename SDM.apk so it can't download anymore updates.
    11-23-2014 01:24 PM
  12. Leo G's Avatar
    Well that didn't last to long. The update came back middle of the next day. Grrrrrrr.
    11-25-2014 07:24 PM
  13. We Love Ryan Higa's Avatar
    i got the update about a month ago, did it as soon as i could (should have researched before!) and since then it reboots about 20 times a day? more?

    so i was peed off and did factory reset (i reaaaally didn't wanna do this...my last resort because calling, texting became difficult and slow!) so it took 2 whole houra to get everything back and my settings up to my liking.

    3 days later BAM it starts rebooting. it just started rebooting now, it's on its 2nd one now.

    what. the. heck. i bought the phone February 2014 with £450 pay as you go. i want my MONEY BACK! i bought it online from EE.

    what do i do?
    11-26-2014 06:47 PM
  14. samkatz's Avatar
    I have to ask: Is anyone with the update using FoxFi? does it still work? have been postponing update every night for weeks now. a real p.i.a.
    11-28-2014 10:45 PM
  15. Visgor's Avatar
    Yes, it will update you to NG6. My advice, do not upgrade
    12-01-2014 01:30 PM
  16. Highlander53's Avatar
    I received OTA FRUFNK1 (a minor update to NG6, which was running smoothly on my S4) on December 1. No problems thus far.
    12-02-2014 10:53 PM
  17. msugrad598's Avatar
    I also downloaded and installed the update from yesterday. I've been unplugged since 5:45 this morning and I'm at 27% battery. Much much better than before.
    12-03-2014 08:31 PM
  18. eshropshire's Avatar
    Has anyone else been having issues with their s4 powering off by itself, then after booting it back up manually the battery reports it has drained ~30%? It has done this multiple times over the last week for me. The battery indicator then basically trickles up in % during use - eventually catches up to where it should be.

    I've already done a factory reset recently after the original update.
    That is the main problem I had with the update. I had a few other minor issues. I finally broke down and did a factory reset. I did the update about a month ago and so far the phone is working great.
    12-04-2014 01:32 PM
  19. lmb02's Avatar
    Verizon has released an update to VPN and reboot issues. Go to settings -> More ->Software Update -> Check for update

    Small file.

    Verizon's description of the fix is here (apologies if not allowed to post link):

    http://forums.androidcentral.com/e?l...token=x0ivb3zn
    12-05-2014 03:59 AM
  20. rcca's Avatar
    I just got the update today to, I think its the fix update for KitKat. so that's a total of 2 updates on KitKat since I got KitKat so far. Everything is going okay so far just do a little more testing. I used to decline the updates but since my phone is been successful on the updates I figure what the heck just go for it.
    12-05-2014 12:54 PM
  21. maineultraclassic's Avatar
    Yup, go it yesterday too. It was a small update, things seem to be working fine so far.
    12-06-2014 07:18 AM
  22. Eileen Stuber's Avatar
    Allowed the update to install today and now phone barely works. No longer recognizes the SD card and will not power on easily.
    Anyone else experiencing issues with this upgrade?
    12-06-2014 04:52 PM
  23. fredlwal77's Avatar
    Has anyone had an issue with wifi, grayed out? my Baseband version is : I545VRUFNG6
    12-08-2014 09:43 AM
  24. W_A_Watson_II's Avatar
    Just got a notice on my S4 to upgrade to I545VRUFNK1

    It's supposed to fix:
    • Fixed VPN connectivity issue
    • Fixed the intermittent power cycle issue

    http://www.verizonwireless.com/dam/support/pdf/system_update/benefits-galaxys4-12-1-14.pdf
    12-09-2014 07:27 AM
  25. THEPRFCT10's Avatar
    Is this really worth it or why not just wait for lollipop?

    ~Joe
    12-09-2014 08:30 AM
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