Ask them that, since it was their update that caused the problem, and they can't seem to fix it, could they please replace the phone for you? (Make sure everything is backed up.) Ask, if they can't get Best Buy stock to replace it with, you can keep the phone until the replacement arrives, with a return shipping label at their expense. (They caused the problem, so you shouldn't be without a phone or have to pay to ship it back.)
Some day, if we're all lucky, Google will "discover" software written around 1988-1989 that can live-update a device without causing a problem if the update doesn't work. If we could do it back then, in a computer the size of a desk telephone, with the primitive computers we had, they can do it on modern cellphones. Play Store is a much more complex piece of software.
12-30-2014 11:38 AM