1. DDRundo's Avatar
    Installed part earlier to day. Now I'm trying to install part 2 of the update. It downloads fine, boots into the recovery and starts to update. Blue bar moves along and then I get an error. Phone reboots and it says failed.

    Suggestions?

    Trying a factory reset now
    04-29-2015 04:35 PM
  2. wyldkytten's Avatar
    Are you rooted and if so do you have any apps frozen or possibly uninstalled that had come with the device?
    04-29-2015 10:47 PM
  3. Sillydoh's Avatar
    Hiphop, did it work after the reset? I'm having the same issue...
    04-30-2015 03:40 AM
  4. uuasnyder's Avatar
    I am having the exact same problem. My S4 is not rooted and I did try a factory reset. I wish the update would show up in Kies to try the update from there.
    04-30-2015 05:53 AM
  5. Parky50's Avatar
    Same issue with mine. .. download finishes and errors out during the install.
    05-01-2015 11:59 AM
  6. uuasnyder's Avatar
    I got my install to work but it took quite a bit of doing. I ended up having to use ODIN to flash my phone with 4.4.2 NG6. I had forgotten that I had rooted my phone some time ago but had lost it in subsequent updates. Once you are back to NG6 take all updates (one takes you to FNK1, the next to FNK4 and the last one to Lollipop). This should work with no problems. If you need help with flashing NG6 there are tons of TUTs out there. Be sure to back up anything not saved on an SD. Hope this helps.
    05-01-2015 12:17 PM
  7. Parky50's Avatar
    Well, dang... I'm running 4.4.2 FNK4 already but this Lollipop install keeps failing.
    05-01-2015 04:58 PM
  8. THEPRFCT10's Avatar
    Is it really necessary or are there really any benefits to doing a factory reset either before or after the update?
    05-01-2015 09:58 PM

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