Eclipse2K
Well-known member
Whenever I have an issue, they will say do a factory reset. I have asked, when your computer has an issue, do you reformat, they say "no". Then they don't plan on doing more troubleshooting until I do a reset. It's annoying as hell. I have never once had an issue go away because of a factory reset. I remember my BB9950 had issues with the earpiece and they always ask for a factory reset. I always ask what does software have to do with hardware. They never give an answer. They are dumb as rocks.
Out of all the times I have had issues, I had one rep that said she knew of the issue and is sending a replacement out. No reset done, nothing. I told her my issue and within minutes, she had one put on order for me and I told her about how I always get asked to do a master reset, she just said "it's hardware, nothing to do with the OS or software or anything that the user can do".
My original RAZR before the MAXX started having the black trim pop out of place. No physical damage, just popping out as if it had unclipped. What was I asked to do? Reset my device and than if the issue persisted, continue with a factory reset. This was technical support and I had to keep explaining that all of that is not sense. The trim is just popping out and won't back in. How will resetting anything do a thing?!
...Can a person really be that stupid?
Sent from my DROID RAZR using Tapatalk 2