I wanted to document my experience here so far with getting a new phone on one of our family lines. The saga is not over yet but here's the sequence of events so far.
My family has 4 smartphones on our account. Back when it was first announced that Verizon was going with capped data plans I made sure to make each account an unlimited data account as I'd heard that unlimited data would be held on your account if you had it prior to the change date. That worked out to be true.
My son's line was a Blackberry Curve 3G. When it crapped out, he and my wife went to the loca store to get him a new phone. This was on Sept 10. Since I had heard at that point that Verizon was taking phone upgrades and changing them to limited data accounts at that time, I instructed my wife to speicifically ask about this and to call me if they said we had to change. When they spcifically asked the salesperson about this, she assured them that "oh, you have the good grandfathered unlimited data and no, of course that will not be changed". When they came home with his new phone I was suprised but happy. I had no reason to believe that they had been lied to.
This morning I got a text and an email from Verizon that one of our liens (my son's line) was at the halfway point of his monthly data allowance. This was surprising since how do you hot halfway on unlimited? When I launched My Verizon I saw that his line indeed was set to a 2Gb cap. When I got to work and logged into verizonwireless.com it said that I had recently changed my plan. So I called.
The person I spoke to said that they HAD to change it to a 2Gb plan per their policy, that the salesperson couldn;t change that, and in fact as she sold us the phone at the subsidized price she should have gotten a popup on her screen indicating that the customer was about to lose unlimited data on that line. So they were lied to.
The rep on the phone said that since it was done at a store I should call that store and speak with the manager, that managers had the authority to re-instate the unlimited data. He also apologized but of course that does me no good. I have yet to call because that store is not open yet.
I will post updates to this story. It's not so much that she failed to mention it...that could be an honest mistake (even though at that time I had not heard of the "pay full price to keep unlimited date" policy yet...I'd heard of it since Sept 10 of course...I check in here at AC fequently. It's that she was asked about it and flat-out lied to my wife and son.
I'm not hopeful because if the manager is who I think she is she's quite the sourpuss. We'll see how it gies but I think Verizon just found a way to screw me some more.
My family has 4 smartphones on our account. Back when it was first announced that Verizon was going with capped data plans I made sure to make each account an unlimited data account as I'd heard that unlimited data would be held on your account if you had it prior to the change date. That worked out to be true.
My son's line was a Blackberry Curve 3G. When it crapped out, he and my wife went to the loca store to get him a new phone. This was on Sept 10. Since I had heard at that point that Verizon was taking phone upgrades and changing them to limited data accounts at that time, I instructed my wife to speicifically ask about this and to call me if they said we had to change. When they spcifically asked the salesperson about this, she assured them that "oh, you have the good grandfathered unlimited data and no, of course that will not be changed". When they came home with his new phone I was suprised but happy. I had no reason to believe that they had been lied to.
This morning I got a text and an email from Verizon that one of our liens (my son's line) was at the halfway point of his monthly data allowance. This was surprising since how do you hot halfway on unlimited? When I launched My Verizon I saw that his line indeed was set to a 2Gb cap. When I got to work and logged into verizonwireless.com it said that I had recently changed my plan. So I called.
The person I spoke to said that they HAD to change it to a 2Gb plan per their policy, that the salesperson couldn;t change that, and in fact as she sold us the phone at the subsidized price she should have gotten a popup on her screen indicating that the customer was about to lose unlimited data on that line. So they were lied to.
The rep on the phone said that since it was done at a store I should call that store and speak with the manager, that managers had the authority to re-instate the unlimited data. He also apologized but of course that does me no good. I have yet to call because that store is not open yet.
I will post updates to this story. It's not so much that she failed to mention it...that could be an honest mistake (even though at that time I had not heard of the "pay full price to keep unlimited date" policy yet...I'd heard of it since Sept 10 of course...I check in here at AC fequently. It's that she was asked about it and flat-out lied to my wife and son.
I'm not hopeful because if the manager is who I think she is she's quite the sourpuss. We'll see how it gies but I think Verizon just found a way to screw me some more.