Today, after over a decade, Verizon lost me as a customer. Along with my five lines and expensive unlimited plans. Through a collections agency (ERS) they harassed, lied, and stole money from my mother (who has never been a VZW customer or on my plan). And for the past three weeks I've been trying to work with them on it but in the end Vzw doesn't care.
The story..
- One day VZW/ERS decided I had had another plan, with Alltel, in another state, for over ten years as well. And that just a few months ago I stopped paying the bill. So they came after me.
- I had no such plan, didn't live anywhere close ever, nothing of the such ever showed up on my credit report, etc.
- They said they'd send information so I could file a police report.
- EDIT: Forgot to mention that Verizon wouldn't let me change phones, add a line, change plans, features, buy ringback tones, NOTHING until this was resolved which they told me ever-so-kindly could ONLY be done through ERS.
- The next day, fairly late at night, somebody from ERS called and harassed my mother in Florida and eventually through blatant lies convinced her that she could pay to avoid something bad happening to her son (me) and she could get a refund if it was a false claim (from Verizon). (Mom understands better now.)
- Upon hearing about this Vzw was all to happy to help me through their fraud department. And by help I mean open and re-open the issue, have me waste time going through the whole thing again, and then ignoring me. ERS wouldn't even stay on the line of course.
- A few non-sensical snail-mails later there was yet another ERS claim on an Alltel line in my name and they were no only calling me but my brother, mother, uncle, and my in-laws. Once again a number, address, etc. that had nothing ever to do with me or my proximity. On top of that this one, through Google Maps, was an address to a liquor store that had been out of business for at least three years but according to ERS had been paying bills for years and years until just a few months ago. Under my name. Suuuuureeeee....
So now I have two police reports filed, my lawyer involved, AMEX involved, and everybody BUT Verizon and ERS are helping. The best part so far? These mysterious lines that were paid in full until recently? All payments by CC supposedly also under my name and SS# but no record of the last four-digits, where (online? in-store?), or any sign of them on my Credit Report.
And this morning? Another call from ERS claiming YET ANOTHER line that has been open for _thirteen_ years under my name.
</end_rant>
After three weeks and no end in sight the performance of Verizon's network can't make up for the sh*t waste of time this has caused me. C'ya! -Pk
The story..
- One day VZW/ERS decided I had had another plan, with Alltel, in another state, for over ten years as well. And that just a few months ago I stopped paying the bill. So they came after me.
- I had no such plan, didn't live anywhere close ever, nothing of the such ever showed up on my credit report, etc.
- They said they'd send information so I could file a police report.
- EDIT: Forgot to mention that Verizon wouldn't let me change phones, add a line, change plans, features, buy ringback tones, NOTHING until this was resolved which they told me ever-so-kindly could ONLY be done through ERS.
- The next day, fairly late at night, somebody from ERS called and harassed my mother in Florida and eventually through blatant lies convinced her that she could pay to avoid something bad happening to her son (me) and she could get a refund if it was a false claim (from Verizon). (Mom understands better now.)
- Upon hearing about this Vzw was all to happy to help me through their fraud department. And by help I mean open and re-open the issue, have me waste time going through the whole thing again, and then ignoring me. ERS wouldn't even stay on the line of course.
- A few non-sensical snail-mails later there was yet another ERS claim on an Alltel line in my name and they were no only calling me but my brother, mother, uncle, and my in-laws. Once again a number, address, etc. that had nothing ever to do with me or my proximity. On top of that this one, through Google Maps, was an address to a liquor store that had been out of business for at least three years but according to ERS had been paying bills for years and years until just a few months ago. Under my name. Suuuuureeeee....
So now I have two police reports filed, my lawyer involved, AMEX involved, and everybody BUT Verizon and ERS are helping. The best part so far? These mysterious lines that were paid in full until recently? All payments by CC supposedly also under my name and SS# but no record of the last four-digits, where (online? in-store?), or any sign of them on my Credit Report.
And this morning? Another call from ERS claiming YET ANOTHER line that has been open for _thirteen_ years under my name.
</end_rant>
After three weeks and no end in sight the performance of Verizon's network can't make up for the sh*t waste of time this has caused me. C'ya! -Pk
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