1. mccornwall's Avatar
    Is anyone else experiencing this? I click on the app and it says it's connecting but never finishes. I have cleared the cache, cleared data, forced stop, I even uninstalled and re-installed updates (you cannot unintall the app becuase it is Verizon's own stuff). I need this not to keep track of my own unlimited data but to watch my kids at college who do NOT have unlimited data. Anybody know how to fix? I guess I'll call Verizon in a bit. I'll post updates.
    Thanks.
    08-26-2013 08:51 AM
  2. trucksmoveamerica#AC's Avatar
    Yes, mine has been doing it since Saturday

    Sent from my SCH-I545 using Tapatalk 4
    08-26-2013 08:52 AM
  3. Eclipse2K's Avatar
    Mine loads on Droid Maxx.

    Sent from my Motorola Droid Maxx using Tapatalk 4
    08-26-2013 09:39 AM
  4. mccornwall's Avatar
    I called their tech support. The guy hadn't heard of any problems...promised he was sending it to the engineers. Also promised I'd get a text or call when resolved. I checked later and it just worked. Never got a call or text.
    08-27-2013 08:19 AM
  5. Eclipse2K's Avatar
    I called their tech support. The guy hadn't heard of any problems...promised he was sending it to the engineers. Also promised I'd get a text or call when resolved. I checked later and it just worked. Never got a call or text.
    Probably wasn't an issue that they found because it was working for some including myself.

    Sent from my Motorola Droid Maxx using Tapatalk 4
    08-27-2013 10:35 AM
  6. Mooncatt's Avatar
    I had a problem like this, but it would only surface if I tried to open via the widget. If I opened via the app drawer, it connected fine. When the billing cycle reset, it loads fine now.
    08-29-2013 01:04 PM

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