dss2000
Well-known member
I think it happens from engaging with VZW employees directly, particularly in store employees. When I upgraded from my HTC Thunderbolt to my current Note 2, I had to get a new micro sim for my unlimited data line. The employees at the local store were threatening my unlimited data and said they couldn't give me the sim without me losing it. I firmly told them they were wrong, to stop everything they were doing, and that I was calling corporate to complain about this store. Before I could even get through the phone menu system after dialing, the manager came over and said it was a mistake and they were going to give me the sim card and not mess with my unlimited.
They didn't say anything about my data plan when I asked for the sim. It was only after I told them not to mess with my data plan that they started to outright lie to me. I'm sure if I had not said anything they would have swapped me to a tiered data plan without saying a word.
TL;DR. Never trust a VZW employee when it comes to your unlimited data plan. I swear they must give bonuses to employees who manage to kick users off of unlimited data.
I've seen it happen to a coworker just out of the blue. Good thing she noticed it and called to complain. They traced it to some Verizon store she had never been to before. Took hours of complaining and transfers to different departments to restore it. I agree there must be some big commission involved as it is the only time I see employees be so deceitful and bold face lie to you.