1. Kiwikat88's Avatar
    Hello, I need help navigating switching away from Verizon. The instructions from Google on how to move to Fi couldn't be clearer, but there's next to nothing (or conflicting information) online about how to get away from Verizon. Lots of horror stories...

    Contract End Date: 1/11/2017
    "Last" Billing Period: 12/11/2016-1/10/2017

    Given these two pieces of information, I've got several questions-
    Can I port over to Fi and cancel Verizon service on 1/11/17 without paying ETF or do I have to wait until 1/12?

    If I cancel on 1/11 or 1/12, do I have to pay for 1 or 2 days of service, or do I have to pay for the entire billing period from 1/11 to 2/10?

    If I have to pay for the entire billing period, how much would it cost me to end service on or before 1/10 and pay the ETF in the final month of service (24th month) instead?

    I'm trying to do this the cheapest way possible. It didn't sound to me like Verizon prorates your final billing period when you leave, and their SA pretty clearly states that. What I'm confused about is if it is safe to port the phone number ON 1/11 or if I have to wait until after, and if the ETF would cost less than an extra full month of service.

    Thanks for any help people can provide!
    12-14-2016 04:49 PM
  2. hallux's Avatar
    Some of these questions could be answered with a quick call to VZW customer service. If I had to guess, you could probably port out on 1/12/17 and incur minimal, if any, charges for the new billing cycle.

    As for what you will pay, you will likely end up paying for what you use if you cancel after 1/11/17. Because I had my phone on a company plan and I was taking it from there to a personally-liable plan, I had to first move it to an existing family plan before moving off Verizon onto Fi. The "ink" was hardly dry on the assumption of liability (to bring it from corporate to personal) and I was clicking the button to complete the port to Fi. While Verizon tried to charge the family plan for a month of service for my line it was quickly reversed.
    12-14-2016 06:27 PM
  3. Almeuit's Avatar
    You can leave whenever. You will only owe for when you were there. You will get credits for the other times that you weren't there.
    12-15-2016 12:00 AM