I'd be happy just to know if I'm even going to GET my phone or not, nevermind knowing when. I bought the phone on the Virgin site soon after it was available on 5/31. I never got a confirmation email or anything so I wasn't even sure that the order went through (who doesn't send confirmation emails in 2012?). Then on the 6/3 I get an email saying the following:
"This email is to let you know that we were unable to process your order#XXXXXXXXXX due to an issue with your payment method. Please call 1-888-322-1122. Make sure you have your order # handy when you call. Please respond by 6/10/2012 11:28:19 AM or your order will be cancelled."
I went and pulled the order up online and it said "HOLD" for the status, rather than "BACKORDERED" as it had said previously.
So I call the number, and none of the menu options available have anything to do with "talk to customer service" or "check on an order". I could not for the life of me get the thing to connect me to a person. I finally managed to annoy it enough that it put someone on. The woman I spoke to pulled up my order and said she didn't see any issues with it. I said "so it's ok that it shows HOLD on the order status?" She said it would be fine and I would get a phone as soon as they were in stock.
Two days later and it still says HOLD. I'm going to call again when I get home from work. I'd just cancel and order one from Radio Shack or something but I'm afraid they'll screw that up and still charge me and ship the phone, and I'll have to ship it back on my dime.
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