That won't help you.
Even if you prove it, they likely can't put it back. You won't be the first or last to have it happen.
Even if you complain on the way up, they will just blame the Facebook monkeys and say sorry, maybe offer a free month of service.
You are right LeslieAnn....at least for me anyway. I was told by several CS reps I could
grandfather in. Even documented my file, gave me her badge number, name, and
transaction ID to verify I was covered.
Then I started having really slow 3G speeds...under 100kb. Slower than if I went past
the 2.5 gig limit. So, 3-5 calls into VM CS (maybe should be called BS..I digress),
and that got me passed up to tier 3 for resolution.
The issue when they tried to fix it came back and said "This phone is not compatable
with the $25 Beyond Talk Plan." I could move up to the $35 plan and they would
give me one month free.
Good thing I kept my OV. I had them put it back on my account since they stressed
that ANY phone released AFTER MAY 1st REQUIRES the current plan rates. I asked
them if they would refund the money for the phone since I was out of the 14 day window.
They told me no since I didn't buy it from them. Anyway, I was able to talk with
the store manager and they did do a refund so that kept me from paying
$150 for a phone and then another $120 per year for the same plan.
I came out okay.....just barely. A few more days and I would not have been able
to return the phone.
What really gets me, is that if I had to pay more for the same plan, I would have waited
for the 4G to come out because I have it in my area. I feel like they are going to
whack some people twice because of their poor communications on the early
release of the Elite, only to cover their butt's by specifically excluding the Elite in
the wording of the grandfathered plan.
I got lucky. I hope the rest of you are able to stay under the radar. I think it
flagged me since they had to try and reactivate the plan after the 27th.
Good luck everyone.