1. starkid84's Avatar
    Hello, I'm having a major issue logging into my wechat account. I stopped using my account for a month or two, and after I got a new phone I attempted to log into my wechat account and was given the error message "this wechat account has been set to protected status due to prolonged inactivity. reactivate this account by pressing ok". Then it takes me to some jigsaw puzzle that you have to solve, then it tells me that I have to enter the phone number of another wechat member to have them activate my account.

    The problem is, that I use wechat as the only form of communicate with my friends on wechat! I'm in the USA I don't have any of my wechat friends phone numbers as they all live in china!!! This is a ridiculous way to get back into you wechat account when so many people use it for international purposes. in my opinion this is stupid on the part of wechat, as I cant seem to find any other method for getting back into my account.

    I emailed customer service to see if they would unlock the account, but they just sent me back a canned email with instructions to contact another wechat user to unlock my account.

    would anyone be willing to assist me with getting back into my account???
    11-26-2017 06:15 PM
  2. basketstheclown's Avatar
    has anyone helped you here?
    01-15-2018 03:39 PM

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