1. OnlyMe85's Avatar
    Hello

    I'm using whatapp for few years and have alot of chats and importand information on my device.

    I'm using Galaxy S8 but i need to go back to my old S6 and I need to copy all the data to the new one.

    i'm tried to copy all the DB files, to copy only 'msgstore.db.crypt12', tried using Google Drive, tried using SD card... and i got error msg while opening the backup 'Sorry! Whatsapp is unable to restore any of your message backups'

    Just to understand, i got more than 500,000 msgs in the DB file.
    i read all the FAQ in WhatsApp website and tried everying.

    need your help... and please, don't send me back to the FAQ and don't copy-paste me the instraucaion how to copy the DB file.

    is there any software that can check what's is wrong in my DB file?
    Is there anything i can do??

    Thanks
    Nadav
    08-25-2017 02:03 PM
  2. N4Newbie's Avatar
    Do you have any actual WhatsApp backup files?

    As the FAQ says, they should have names like messageStore-YYYY-MM-DD.1.db.crypt
    08-25-2017 02:25 PM
  3. N4Newbie's Avatar
    PS: The "backup" that you are trying to "restore" - msgstore.db.crypt12 - is not a backup at all; it is the live database.

    You need to restore one of the dated backup files, just like the FAQ says. If you don't have any dated backup files, well, that is an entirely different problem.

    Let us know.
    08-25-2017 02:29 PM
  4. OnlyMe85's Avatar
    N4Newbie, i got the full directory with the live DB and the 7 days back in the cell phone under \Whatsapp\databases folder

    i tried to restore the DB using the files and when it didn't work i tried using Google Drive backup
    08-25-2017 02:43 PM
  5. N4Newbie's Avatar
    N4Newbie, i got the full directory with the live DB and the 7 days back in the cell phone under \Whatsapp\databases folder

    i tried to restore the DB using the files and when it didn't work i tried using Google Drive backup
    How big are the dated files? And, to be clear, you tried restoring one of those by selecting it?

    Did you try contacting help@support.whatsapp.com
    08-25-2017 03:02 PM
  6. OnlyMe85's Avatar
    How big are the dated files? And, to be clear, you tried restoring one of those by selecting it?

    Did you try contacting help@support.whatsapp.com

    The DB file is 310MB.

    i did a manual backup on the old cell phone and on Google Drive - copy to the new cell and rename the DB file

    1st i was told that there is backup in google drive, i dl 310 mb but it stuck at 31% of the recovry... it pop question about 'do you wanna recover from local file' and when i press YES it writes '100% recover msg' but nothing happens on screen...


    i did contact WhatsApp support... got automatic answer with link to the FAQ and when i remailed tham i got answer that 'we don't save your chats' and other uselsee answers
    08-26-2017 01:19 AM
  7. N4Newbie's Avatar
    The DB file is 310MB.

    i did a manual backup on the old cell phone and on Google Drive - copy to the new cell and rename the DB file

    1st i was told that there is backup in google drive, i dl 310 mb but it stuck at 31% of the recovry... it pop question about 'do you wanna recover from local file' and when i press YES it writes '100% recover msg' but nothing happens on screen...


    i did contact WhatsApp support... got automatic answer with link to the FAQ and when i remailed tham i got answer that 'we don't save your chats' and other uselsee answers
    Why did you have to rename the file?

    From what I can see, you should copy all (or, really, only the last) the dated backups to the new device and then do the WhatsApp restore process, selecting the *dated* file that you want to use.

    The dated files are *backups*, the non-dated "msgstore.db.crypt12" file is the live database. If I understand you correctly, you renamed one of the dated *backup* files to "msgstore.db.crypt12" in which case the resulting file probably does not match the expected file type.

    The entire thing sounds a mess.

    Go back to https://faq.whatsapp.com/en/bb10/28020002 and start over.
    08-26-2017 06:39 AM
  8. OnlyMe85's Avatar
    Been there, done that... not working stuck at 31% of recovery...


    Is there any software to mak sure that my DB is not corrupted or something?
    08-26-2017 07:04 AM
  9. Sonia5's Avatar
    Hi, did you find any solution? I have the same exact problem with my S8. Stuck at 31% on Google drive backup and then gets stuck on restoring messages (100%) but nothing happens after that. Either it starts without my previous chats or again begins with google drive back up and the loop goes on. I've tried everything!
    10-30-2017 04:09 PM
  10. EduardoFerrariNCUSA's Avatar
    Hi, did you find any solution? I have the same exact problem with my S8. Stuck at 31% on Google drive backup and then gets stuck on restoring messages (100%) but nothing happens after that. Either it starts without my previous chats or again begins with google drive back up and the loop goes on. I've tried everything!
    I have the exact same issue, I opened a thread as well. WhatsApp support is useless.
    12-05-2017 08:57 PM
  11. alex dal's Avatar
    Hi Gents,

    Has anyone been able to work around this issue, can we migrate whatsapp history between android major releases?

    I am trying to migrate from Note 4 to Note 8 with exact same problem, Note 4 is on Android 6 while Note 8 is on 7.

    Thanks!
    01-07-2018 04:50 AM
  12. Tushar Patil's Avatar
    Hello fellas,

    I 1st faced issue of duplicate whatsapp contacts on my OnePlus 5T device, to resolve it, I decide to resinstall Whatsapp. I took google drive backup and copy pasted local databases files. But now unable to restore as it gets stuck at 24% and next option pops up is of restoring old backup which is local db file of 130 mb placed in device under WhatsApp\Databases\ folder

    This local back restoring process takes forever.

    Anyone found viable solution over bacup restoration process? Help will be highly appreciated. And WhatsApp developers should look into these issues as incidents are at surge...
    02-14-2018 02:42 PM
  13. RothmanJ's Avatar
    The restoration stuck may be the problem of the bad internet connect or even worse, the backup file is corrupted. Did you try backup whatsapp again on the old phone and copy the backup files to the new phone again? Or just try copying the backup files to another new phone, so as to check if it is the backup files that have something wrong. Try to refer to this fix whatsapp restore failed on android.
    05-29-2018 10:01 PM

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