1. EduardoFerrariNCUSA's Avatar
    I got a new Google Pixel 2 phone and I started to restore my apps and backups. When I tried to restore the WhatsApp backup that is on Google Drive it worked fine for the chat history, however, when it is restoring the media, it reaches around 1GB (out of 6GB) and it stops completely. I have restored the phone to factory settings twice, reinstalled whatsapp and same situation happened over and over. I returned the phone and got myself the same phone as before (Samsung S7) and after going a painful reinstall, the same exact issue happened with the S7 as well.

    I have tried to contact the WhatsApp support and I have never ever heard from them. I have now been stuck with a backup that will not restore and all my chats are not been backed up because the restore is hung and will never finish.

    I know that WhatsApp might be the right vendor to contact, but they are not responding. I do see this is a common issue with Google Drive therefore I request your assistance.

    I do see a few posts and videos about a similar issue, however, those posts are avoiding the backup restore completely and that is not what I would like to do.
    12-04-2017 01:22 PM
  2. B. Diddy's Avatar
    I moved this to the WhatsApp forum for more specific traffic.
    12-04-2017 03:16 PM

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