Unable to restore whatsapp backup from google drive

[Android Central Question]

Hi
I'm Sim from Malaysia.

I have been using WhatApp for many years and have a lot of chats and important information on my device relating to my works.

I have bought new Samsung Galaxy Note Fan Edition. I have backup my whatsapp chat from my old phone Samsung Galaxy Alpha to my Google Drive with size of backup file 12GB, which is backup time 12.11am 18 Feb 2018.
However, when I was trying to restore to my new Samsung Galaxy Note FE, half way of process restoration was failed, it shown message "Unable to restore whatsapp backup from google drive. Do you want to restore your chats from older backup?"

Then I click YES. And it appears Restoring Messages (100%) and the process is still running after an hour. (as per attach screenshot)
What shall I do now? I searched google, it happened to few users and their chat history all gone! I couldn't afford to lose my message. Please help!

Your regards
Sim

 

[B. Diddy]

I moved this to the Whatsapp forum for more specific traffic.

 

[Praveen Gupta4]

Hi Sim,
Have u found resolution to your problem. If yes pls share. I have the same issue.