1. Android Central Question's Avatar
    hi messages not backed up so when whatsapp content transferred from original phone to new phone with (both samsung )different google email address'

    messages from old phone not transfering to google drive

    what can i do to preserve and preferably copy the messages on my original phone to the new phone, i have downloaded whatsapp app to the new phone already so how to get the messages from old to new given that the messages were not backed up
    09-24-2019 01:33 PM
  2. mustang7757's Avatar
    Hi, welcome to Android Forums

    I'd like to recommend creating a account so me or other members can assist you, as guest have limitations in replying here and if we need further Information to communicate with you.

    I'll provide a link to register, please come back to your post so we can further assist you . Thank you

    https://forums.androidcentral.com/sh...d.php?t=409154
    09-24-2019 01:34 PM
  3. Rukbat's Avatar
    Put the old phone's Google account on the new phone, so it wiill get the backup from the old phone. If that doesn't include the texts, use SMS Backup & Restore to back up on the old phone, copy the backup file to the new phone (same folder structure) and restore on the new phone.
    09-24-2019 01:53 PM
  4. hallux's Avatar
    How do you know the messages were not backed up? You created a new Google account for the new device? You'll need Drive signed in to your old account using the new phone in order to access the backup that is stored in that account.

    In order to restore Whatsapp backups on a new device you need 2 things -
    1. The same phone number as on the old device
    2. The same Google account as used on the old device
    09-24-2019 02:00 PM
  5. B. Diddy's Avatar
    I moved this to the WhatsApp forum for more specific traffic.
    09-25-2019 11:37 AM
  6. mustang7757's Avatar
    09-25-2019 12:58 PM

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