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  1. Thread Author  Thread Author    #1  

    Default "Disabled by Administrator, encryption policy, or credential storage"

    Hi guys.

    So I encrypted my SGS2 with Jelly Bean, put a password on the screen lock and suddenly I am getting a bunch of "Disabled by Administrator, encryption policy, or credential storage" greyed out messages if I want to change it back from password lock to pattern lock for instance.

    Is it due to the encryption or has something else gone wrong?

    Thank you very much in advance.
  2. #2  
    OperationA7X's Avatar

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    Default Re: "Disabled by Administrator, encryption policy, or credential storage"

    I know you and I don't have the same phone or software, but hear me out. I think if you clear credentials, that should fix it. Also, did you allow an app device administrator privileges?



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  3. Thread Author  Thread Author    #3  

    Default Re: "Disabled by Administrator, encryption policy, or credential storage"

    Thanks for your reply.

    I already tried to clear the credentials with no results. I also tried to decrypt my flash memory with no luck.

    I've got nothing in the "Device administrators" menu. I can't do anything in it basically, neither add nor remove anything.
  4. #4  
    OperationA7X's Avatar

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    Default Re: "Disabled by Administrator, encryption policy, or credential storage"

    Can you attach a screenshot of what you see?

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  5. Thread Author  Thread Author    #5  

    Default Re: "Disabled by Administrator, encryption policy, or credential storage"

    It seemed the problem was that my SD card was still encrypted. For some reason that posed a major problem for Android, however it did let me use my settings after I decrypted it. :P
  6. #6  
    OperationA7X's Avatar

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    Default Re: "Disabled by Administrator, encryption policy, or credential storage"

    Quote Originally Posted by tbjorn View Post
    It seemed the problem was that my SD card was still encrypted. For some reason that posed a major problem for Android, however it did let me use my settings after I decrypted it. :P
    Oh, haha, it makes sense now. It doesn't want anyone but you to access your card, that's smart. Glad you fixed it!

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  7. Thread Author  Thread Author    #7  

    Default Re: "Disabled by Administrator, encryption policy, or credential storage"

    Obviously, I just needed to recognize that. :P Thanks for your time mate.
    OperationA7X likes this.
  8. #8  

    Default Re: "Disabled by Administrator, encryption policy, or credential storage"

    I have the same problem on my phone. I cleared the credentials but of no luck. My SD card is still encrypted.

    May I know how you decrypted your SD card? For me there is no option In Settings>Security to decrypt it !!!

    My android version: 4.1.1
  9. #9  
    OperationA7X's Avatar

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    Default Re: "Disabled by Administrator, encryption policy, or credential storage"

    Quote Originally Posted by tbjorn View Post
    Obviously, I just needed to recognize that. :P Thanks for your time mate.
    No problem, always a pleasure.

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  10. Thread Author  Thread Author    #10  

    Default Re: "Disabled by Administrator, encryption policy, or credential storage"

    Quote Originally Posted by s3GalaxyUS View Post
    I have the same problem on my phone. I cleared the credentials but of no luck. My SD card is still encrypted.

    May I know how you decrypted your SD card? For me there is no option In Settings>Security to decrypt it !!!

    My android version: 4.1.1
    Sorry about the late respons time, just got home from a minor vacation. Did you solve it? I could just choose to decrypt my SD-card in Settings -> Security as you mentioned, and then the second button from the top. Provide a screenshot of your menu.
  11. #11  

    Default Re: "Disabled by Administrator, encryption policy, or credential storage"

    Hi,

    I just purchased xolo q700, and I had the same non availability of screen pattern lock style.

    After doing what the previous post has said to clear the credentials, I deactivated the Xolo Secure stuff that had Device Admin, and set the pattern, now its working fine.

    Just if this gives you any hint or idea to get success.

    Thanks,

    MansoorAliA
  12. #12  

    Default Re: "Disabled by Administrator, encryption policy, or credential storage"

    Thanks buddy, It works on my canvas 4. . .
  13. #13  

    Default Re: "Disabled by Administrator, encryption policy, or credential storage"

    11/19/2013, Note 3

    Was able to swap between Swipe and Pattern, now it seems stuck with the .. Disabled by Admin...etc messages. I have not encrypted anything, but can't figure out how to go back to the SWIPE unlock screen (I know it's the not the most secure, but I need it to be swipe for now).

    I assume I am not encrypted as I have the option to encrypt both the device and the memory card, or is that always the option even if encrypted.

    Any suggestions on this? I do need to have an email administrator due to logging into a work mail server, and when I disabled this, it deleted my email account (warned me first, so I was aware), and that still did not allow me to change back to swipe.

    Anyone have any ideas on what to do?

    Bob
  14. #14  

    Default Re: "Disabled by Administrator, encryption policy, or credential storage"

    If you have VPNs set up you have to remove them.
  15. #15  

    Default Re: "screen lock

    My name is Mr khamphanh Most of the time, my phone is with me - in my pocket or at my work area, so I don't need to use a pin or combination. I put in a pin for when it was needed but now I can't get it back to swipe - the "Swipe" section is grayed out in the "Select screen lock" section and it says "Turned off by administrator, encryption policy, or credential storage."
    Any idea what I need to do to get swipe access back?
    looking forward to hearing from you soon
    thank you
    Best regards,
  16. #16  

    Default Re: "Disabled by Administrator, encryption policy, or credential storage"

    Quote Originally Posted by tbjorn View Post
    Hi guys.

    So I encrypted my SGS2 with Jelly Bean, put a password on the screen lock and suddenly I am getting a bunch of "Disabled by Administrator, encryption policy, or credential storage" greyed out messages if I want to change it back from password lock to pattern lock for instance.

    Is it due to the encryption or has something else gone wrong?

    Thank you very much in advance.
  17. #17  

    Default Re: "Disabled by Administrator, encryption policy, or credential storage"

    My Mobil passwartlock cancel
  18. #18  

    Default Re: "Disabled by Administrator, encryption policy, or credential storage"

    I am LG G2 user, if you are facing this problem. Follow below steps:

    1. Go to Settings
    2. Select Security which under "General" tab
    3. Under Credential Storage -> Clear Credentials

    then you will be able to see all the options which are under "Lock Screen".

    Hope this helps you!!!
  19. #19  

    Default Re: "Disabled by Administrator, encryption policy, or credential storage"

    Ok here is the solution ,


    just go to settings >> security >> device administrators >> uncheck the mail or any other stuff

    now go to securities and try to do the setting again , everything should be fine from now on
  20. #20  
    djtp's Avatar

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    Default Re: "Disabled by Administrator, encryption policy, or credential storage"

    None of these suggestions worked for me. All options are grayed out but password and pin but when hitting OK to confirm the pin nothing happens.

    Any suggestions?

    Posted via Android Central App
  21. #21  

    Red face Re: "Disabled by Administrator, encryption policy, or credential storage"

    Thank You!!! This worekd perfectly...
  22. #22  

    Default Re: "Disabled by Administrator, encryption policy, or credential storage"

    solution : Go to SETTINGS > Security > Clear credentials (last item) and then go to Screen lock.
    one more way try 5 times wrong password then enter via email address
  23. #23  

    Default Re: "Disabled by Administrator, encryption policy, or credential storage"

    i tried and failed... not able to disable Xolo Secure in the Secuirty >> Device Administration
  24. #24  

    Default Re: "Disabled by Administrator, encryption policy, or credential storage"

    Hi,

    I just purchased xolo Q1000s, and I wanna remove my my screen lock pin code
    & wanna slide or pattern for screen lock. there is error "Disabled by Administrator, encryption policy, or credential storage"
    please help me

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