I am using Jelly Bean and right now I am really so frustrated. Can I please have some assistance?

[AC Question]

i am using jeally bean and right now i am really so much frustrated.

i keep on getting popup any time i connect to any network like 2G 3G or wifi. It says unfortunetly com.hardware.ext0 has stopped. it does not allow me to even use my phone also i am getting some apps downloaded in my phone again and again automatically i uninstall them and it comes up again. i restored my phone but the problem is still same. even i purchased an antivirus for my phone hoping that it could be the solution but everything is same and it is really giving me hard time to use my phone i need a quick help please help me.......

 

[B. Diddy]

Re: i am using jeally bean and right now i am really so much frustrated.

Welcome to Android Central! Which phone do you have? It sounds like you installed some kind of malware at some point. You'll need to do another factory reset, but follow these steps:

1. Go to Settings>Backup & Reset, and uncheck Automatically Restore.
2. Now do the factory reset.
3. After finishing the setup wizard, go immediately to Google Play Store, swipe in from the left, tap My Apps, and Stop any automatic installations that might occurring.
4. Now see if the problem persists. If it doesn't, start installing apps one by one, watching carefully to see if the problem recurs. Avoid shady apps like antivirus (unless it's a reputable name like Lookout, Norton, Malwarebytes, AVG, Avast, or Kaspersky), "memory boosters" (which don't help), games that are ripoffs or copies of other popular games, "free" music/movie downloaders, or anything that is remotely pornographic.