Hey Everyone,
I need some help please.
I think I had a failed update. My phone kept getting super hot and then cutting out. Battery would then die at random parts.
I could still reboot my phone with Volume Down and Power. It said I charged it up to 100% before final death.
Then it rebooted less regularly. When it worked I copied as much of as I could as recent backups have not worked for photos and videos. System I have a copy from this month.
I do not get any charging information at all.
I tried wiping the cache partition. This happened. But no better.
Now suddenly I am in a situation that occasionally if I leave the phone alone.. on a laptop charge not a wall outlet... I can reboot it from black screen to Android Recovery. It will not boot past this. I see the One UI screen briefly and messages received on Android Recovery is:
Reboot recovery casue is [Unknown]#
Previous has said Previous Installation Failed at the top
Then at the bottom something about [Failed_during_update] or similar.
I don't mind factory resetting it and I have a new battery and charging port ready to fit. I am happy doing this.
Big question is... What the heck can I do to get the phone readable so I can get those photos and videos on.. As I know a factory reset will wipe it (if not already) and I cannot seem to communicate with the laptop in Android Recovery.. unless I don't know what I am doing as all those recovery apps seem to need a working booted Android phone.
Please help me.. Just want to save my data at this point. Then happy to reset.. restore store .. fit new charging port and battery as I suspect it may be goosed.
Really many thanks in advance to reading and trying to help.
Conclusion.. cannot get into One Ui / Android. I think an update failed a few days ago as I had overheating issues with black screen since then.
I tried Loading from Sd or ADB etc.. but I imagine there is not an image there if that is what it is supposed to do.
Many thanks everyone,
Hoping I have not lost that stuff.. .. So want to give it a crack first.
Thank you
R
I need some help please.
I think I had a failed update. My phone kept getting super hot and then cutting out. Battery would then die at random parts.
I could still reboot my phone with Volume Down and Power. It said I charged it up to 100% before final death.
Then it rebooted less regularly. When it worked I copied as much of as I could as recent backups have not worked for photos and videos. System I have a copy from this month.
I do not get any charging information at all.
I tried wiping the cache partition. This happened. But no better.
Now suddenly I am in a situation that occasionally if I leave the phone alone.. on a laptop charge not a wall outlet... I can reboot it from black screen to Android Recovery. It will not boot past this. I see the One UI screen briefly and messages received on Android Recovery is:
Reboot recovery casue is [Unknown]#
Previous has said Previous Installation Failed at the top
Then at the bottom something about [Failed_during_update] or similar.
I don't mind factory resetting it and I have a new battery and charging port ready to fit. I am happy doing this.
Big question is... What the heck can I do to get the phone readable so I can get those photos and videos on.. As I know a factory reset will wipe it (if not already) and I cannot seem to communicate with the laptop in Android Recovery.. unless I don't know what I am doing as all those recovery apps seem to need a working booted Android phone.
Please help me.. Just want to save my data at this point. Then happy to reset.. restore store .. fit new charging port and battery as I suspect it may be goosed.
Really many thanks in advance to reading and trying to help.
Conclusion.. cannot get into One Ui / Android. I think an update failed a few days ago as I had overheating issues with black screen since then.
I tried Loading from Sd or ADB etc.. but I imagine there is not an image there if that is what it is supposed to do.
Many thanks everyone,
Hoping I have not lost that stuff.. .. So want to give it a crack first.
Thank you
R
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