Why does my Android stock messaging app stop working when I scroll through pics/photos?

[jklongneck1]

Android stock messaging app stops working when I scroll through pics/photos

I have a Moto G. When I receive text pics or text photos, my Messenger app (standard Android messenger) closes down and pops up an error msg saying "Unfortunately, messenger has stopped". This only happens when I scroll over a pic/photo. It doesn't let me even view the pic/photo or the conversation. Any help??

 

[AZgl1500]

Re: Android stock messaging app stops working when I scroll through pics/photos

First do a full Power Off, wait a minute, then power it back ON.

if that don't work...........

just as a method of diagnosing where the problem might lay,

install a different SMS app, I suggest Textra as it is simplistic and works great.
=> * Textra SMS - Android Apps on Google Play


If the problem still exists, you have a phone problem....