Why can't I see emojis from certain phones?

[AC Question]

I have a galaxy s5 with AT&T and my friend has a Kyocera Hydro Vibe with Virgin Mobile. Both phones are KitKat and both have SwiftKey keyboards. Usually when I send emojis via the messaging app people can see mine and I can see their emojis but with the Kyocera Hydro Vibe I can't the emojis she sends back. They come out as a series of question marks. Has anyone ever experienced this? Is there a way to fix it?

 

[srkmagnus]

I have a galaxy s5 with AT&T and my friend has a Kyocera Hydro Vibe with Virgin Mobile. Both phones are KitKat and both have SwiftKey keyboards. Usually when I send emojis via the messaging app people can see mine and I can see their emojis but with the Kyocera Hydro Vibe I can't the emojis she sends back. They come out as a series of question marks. Has anyone ever experienced this? Is there a way to fix it?

Emojis are dependent on the actual OS provided by the manufacturer. Even though are using the same OS and keyboard, the manufacturer is using a different code to display emojis, which your device can't read. If using a service, such as Whatsapp, then the emojis would show since it's how the service shoes Emoji. It doesn't work the same for the device manufacturers, right as of right now anyways.

 

[belodion]

Try Messaging, 3-dot menu, Settings, Text Message, Character Encoding.

(Apologies...I posted same moment as previous poster.)

Posted via the Android Central App

 

[Pina Kaylada]

Thanks for your suggestion but when I tap Text Messages it only has, manage sim card messages, input method and messaging center. I tried the different input methods but no luck.

 

[Pina Kaylada]

Oooh ok thanks for explaining ????????????