Why am I unable to change ringtones or notification sounds on my HTC One?

[Greedy34]

Cant change ringtone or notifications HTC One

Hi all,
Im having trouble with my HTC One and was wondering if anyone else is experiencing the same issue. I cant change any of the Sounds - ringtone, alarm or message notifications. Regardless of where i try to change them (message settings, sounds, personalization) i cant do anything.

I press on the option eg Ringtone, and nothing happens, no menu comes up, no options, nothing. It goes grey to indicate its been pressed but thats it, theres issues with the phone other than that.

 

[B. Diddy]

Re: Cant change ringtone or notifications HTC One

Welcome to Android Central! Which One, M7 or M8? Try wiping the cache partition:

https://support.t-mobile.com/docs/DOC-6526 (M7)
http://forums.androidcentral.com/ht...ow-reboot-into-stock-recovery-htc-one-m8.html

 

[Greedy34]

Re: Cant change ringtone or notifications HTC One

Thanks for the reply, its the m7, i tried clearing the cache but no luck, will give a master reset a shot and report back.

 

[Greedy34]

Re: Cant change ringtone or notifications HTC One

Looks like the master reset has done the trick, thanks very much