My phone asks for alternative password- What is that?

[AC Question]

I want to get into my phone, but the screen says to enter the alternative password. I put my password, and it doesn't work. I can't open anything on the phone. HELP!!

 

[srkmagnus]

I want to get into my phone, but the screen says to enter the alternative password. I put my password, and it doesn't work. I can't open anything on the phone. HELP!!

Have you contacted Samsung? They will help you access that password screen and get you back into the device.