1. AC Question's Avatar
    After the upgrading to version 5 lollipop, my usb driver no longer reads my mobile. I can't even connect to kies as well. Why is that so?
    06-20-2015 05:19 PM
  2. itguyjax8430's Avatar
    After the upgrading to version 5 lollipop, my usb driver no longer reads my mobile. I can't even connect to kies as well. Why is that so?
    Welcome to Android Central!

    You might need to factory reset the phone. The Lollipop update has been causing a lot of issues with a lot of devices. Most are resolved after a factory reset. Make sure to back up all your data. There are a lot of options outside of connecting to your PC for back up. Google Drive and Dropbox are both good.
    06-21-2015 08:35 AM

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